Consultant - Operations Analyst - IT Innovations

ABOUT KALLES GROUP:

Everyone deserves to be secure. Our mission at Kalles Group is to help secure the future for companies of all shapes and sizes.

While our expertise spans multiple disciplines, our method remains consistent: building trust and relationship with people -- whether you are a client, a consultant, or--in this case--a candidate.

No matter what role you come from--whether you're an executive or just starting your career-you can expect our highest level of attention and respect. We want to find the right fit for each role, but we also want you to find the right fit for your career.

We believe the best way to show you what our team is like is to treat you like you're already a part of it. We hope you'll consider joining our team of experienced professionals who are building their careers at Kalles Group—and having fun while doing it.

WHAT YOU WILL DO:

We are seeking a dynamic Operations Analyst to support an IT Innovation team. In this role, you will collaborate closely with Engineers, Analysts, and business leaders to drive innovation strategies, research emerging technologies, and deliver actionable insights that impact global technology initiatives. You will also manage stakeholder relationships, oversee projects, and help drive improvements through troubleshooting and issue resolution. If you are passionate about technology trends, enjoy problem-solving, and thrive in a fast-paced, cross-functional environment, this role could be a great fit for you.

Key Responsibilities:

• Develop and Manage Stakeholder Relationships: Organize and manage information provided by stakeholders, facilitating conversations around subject matter expertise and aligning technology needs with business objectives.
• Collaborate with Business Leaders: Partner with business leaders to define and align global technology needs, ensuring IT initiatives support broader organizational goals.
• Project Management: Provide project management oversight in areas lacking formal project presence. Gather requirements, coordinate resources, and meet project milestones across various innovation initiatives, including virtual tours and digital asset strategies.
• Track and Report on Project Status: Track project progress and continually report updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.
• Problem Identification and Resolution: Anticipate and resolve issues before they escalate. Develop, evaluate, and implement solutions to ensure smooth project execution and mitigate potential risks.
• Team Environment: Foster a positive, collaborative work environment focused on teamwork, accomplishments, and contributions in line with company goals.
• Trend Analysis: Conduct live trend analysis and develop detailed reporting to drive insights. Manage recurring platform issues and own projects to implement improvements.
• Create Knowledge Articles: Develop and manage IT innovation-related knowledge articles for the IT organization to ensure efficient sharing of information.
• SLA Management: Prevent breaches of service level agreements (SLAs) through proactive outreach and monitoring efforts. Communicate and resolve any issues before they impact operations.

ABOUT YOU: 

• Your values:
  • Integrity: You believe in doing the right thing, even when it's uncomfortable, seemingly inefficient, or costly.
  • Purposefulness: You have a desire to serve others with your skillset and an openness to continuous learning and growth.
  • Ownership: You stick to your commitments, follow up with action, and seek clarity in communication & expectations.
    
    
• Your experience:
  • Bachelor’s degree in Business, Technology, or a related field, or equivalent experience.
  • Minimum of 3 years of experience in a similar operations or analyst role, ideally within IT, digital transformation, or technology-driven sectors.
  • Strong research and analytical skills, with experience leveraging tools such as Alpha Sense, Gartner, and Gen AI to conduct comprehensive research and provide executive-level insights.
  • Proven project management experience, with the ability to manage multiple projects simultaneously and ensure successful delivery.
  • Experience working in agile environments, with knowledge of sprint planning and delivery cycles.
  • Excellent communication skills, both written and verbal, with the ability to present complex findings clearly and concisely to leadership.
  • Strong interpersonal skills, fostering constructive collaboration at all organizational levels.
  • Attention to detail, strong organizational skills, and ability to manage time effectively.
  • Ability to solve problems with a sense of urgency and proactive approach to preventing issues. 
• Preferred Skills:
  • Familiarity with multiple business areas from an IT perspective.
  • Technical competency in hardware, software, and business equipment.
  • Experience conducting competitive analysis in a technological landscape.
  • Experience creating executive-level reports and publications.

WHAT WE OFFER:

• Competitive compensation with opportunities for additional incentives. The annual salary range for this role is $110,000-$130,000.
• Work/life balance – we know there’s more to life than work! We encourage our team to pursue other passions, get outside, and spend time with family. We work with clients and consultants to set expectations for a manageable workload.
• Opportunities to connect in person and remotely with a passionate, supportive team.

LOCATION:

This is an onsite role in Issaquah, WA at our client's location.  If you would like to request more information, please reach out to talent@kallesgroup.com.

HOW TO APPLY:

Please fill out the form below (including uploading your most recent resume) and we'll be in touch! We know imposter syndrome can be a barrier to many great applicants. We hope you'll still consider applying. That's why we've made the application process as short and simple as possible.

Even if you're not a fit for the role, you can expect to hear back from us! We want you to have the best experience as a candidate, so please feel free to share feedback at any stage of the process to talent@kallesgroup.com.

Kalles Group is an equal-opportunity employer and does not discriminate on the basis of creed, nationality, race, ethnicity, disability, gender, or other protected class.