Consultant - Jira Service Management Engineer

ABOUT KALLES GROUP:

Everyone deserves to be secure. Our mission at Kalles Group is to help secure the future for companies of all shapes and sizes.

While our expertise spans multiple disciplines, our method remains consistent: building trust and relationship with people -- whether you are a client, a consultant, or--in this case--a candidate.

No matter what role you come from--whether you're an executive or just starting your career-you can expect our highest level of attention and respect. We want to find the right fit for each role, but we also want you to find the right fit for your career.

We believe the best way to show you what our team is like is to treat you like you're already a part of it. We hope you'll consider joining our team of experienced professionals who are building their careers at Kalles Group—and having fun while doing it.

WHAT YOU WILL DO:
As a Jira Service Management Engineer, you will lead the migration, configuration, and stabilization of Atlassian Jira Service Management (JSM) in a fast-paced enterprise environment. You’ll work directly with internal IT stakeholders to transition from legacy ITSM tools, design and implement scalable JSM projects, and support long-term sustainability and usability across teams.

Your responsibilities will include:
    •    Leading end-to-end migration of legacy service desk tools into Atlassian Jira Service Management.
    •    Designing and configuring scalable workflows, automation, SLAs, portals, and request types aligned to ITSM needs.
    •    Building clean, maintainable integrations via REST APIs and scripting for Jira Cloud.
    •    Supporting rollout, training, and platform adoption across IT and business functions.
    •    Collaborating on operational support models and establishing usage best practices.
    •    Providing expert-level tier-3 support and making ongoing improvements based on feedback and performance data.
    •    Documenting system architecture, workflows, configurations, and guidance for future platform maturity.

ABOUT YOU:

• Your values:
  • Integrity: You believe in doing the right thing, even when it's uncomfortable, seemingly inefficient, or costly.
  • Purposefulness: You have a desire to serve others with your skillset and an openness to continuous learning and growth.
  • Ownership: You stick to your commitments, follow up with action, and seek clarity in communication & expectations.
    
    
• Your experience:
  • 5+ years of experience administering and engineering Jira and Jira Service Management in cloud environments.
  • Hands-on experience with ITSM tool migration, configuration, and rollout at enterprise scale.
  • Strong skills with Jira automation, REST APIs, and scripting (e.g., Groovy, Python).
  • Familiarity with ITIL frameworks and working knowledge of service desk operations.
  • Ability to partner with IT teams to translate business needs into functional JSM solutions.
  • Clear communication skills and a collaborative, proactive approach to problem-solving.
• We’d be especially excited to talk to you if you have:
  • Atlassian certifications (ACP-620, ACP-610, or ACP-100).
  • Experience standing up multi-department JSM projects and establishing service catalogs.
  • Exposure to enterprise tools like Confluence, Active Directory, or CMDB systems.
  • A calm, adaptive presence when solving platform challenges or driving change across teams.

WHAT WE OFFER:

• Salary range for this role can range between $130,000-$160,000 per year, commensurate with experience. We review compensation annually to make sure what we offer is fair and in line with the market.
• Medical, dental, vision, and pharmaceutical plans.
• 401(k)
• 3 weeks of Paid Time Off, PLUS 8 paid company holidays and 2 flexible holidays for anything you want to celebrate!
• Work/life balance – we know there’s more to life than work! We encourage our team to pursue other passions, get outside, and spend time with family. We work with clients and consultants to set expectations for a manageable workload.
• Opportunities to connect in person and remotely with a passionate, supportive team that loves a good pun or GIF.

LOCATION:

This role can be remote based in the USA.

HOW TO APPLY:

Please fill out the form below (including uploading your most recent resume) and we'll be in touch! We know imposter syndrome can be a barrier to many great applicants. We hope you'll still consider applying. That's why we've made the application process as short and simple as possible.

Even if you're not a fit for the role, you can expect to hear back from us! We want you to have the best experience as a candidate, so please feel free to share feedback at any stage of the process to talent@kallesgroup.com.

Kalles Group is an equal-opportunity employer and does not discriminate on the basis of creed, nationality, race, ethnicity, disability, gender, or other protected class.

We are committed to fair and respectful hiring practices.
    •    Misrepresentation of identity or qualifications may result in disqualification from the hiring process or termination of employment.
    •    We may request visual confirmation of residency or identity (e.g., government-issued ID) at the start of a video interview to verify information submitted. This is for verification purposes only and will not be recorded or stored.