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Marketing Operations Senior Manager

Framingham, US

About KalVista Pharmaceuticals, Inc. 

KalVista is a global pharmaceutical company dedicated to delivering life-changing oral therapies for individuals affected by rare diseases with significant unmet needs. The KalVista team discovered and developed EKTERLY®—the first and only oral on-demand treatment for hereditary angioedema (HAE)—and continues to work closely with the global HAE community to improve treatment and care for this disease around the world.

For more information about KalVista, please visit www.kalvista.com and follow us on LinkedIn, X, Facebook and Instagram.

 

ABOUT THE ROLE

The Marketing Operations Senior Manager will lead critical commercial operations functions, including the promotional review process (MLR), materials production and fulfillment, cross‑functional alignment, and congress/event operational support. This role ensures the Commercial organization operates efficiently, compliantly, and with strong process discipline. As a senior member of the marketing operations function, you will help shape scalable processes, strengthen infrastructure, and drive operational excellence across the business.

 

RESPONSIBILITIES

  • Serve as the Promotional Review Committee (PRC) lead; partner cross‑functionally to ensure an efficient and compliant review process that meets Commercial needs
  • Oversee end‑to‑end print and digital content production and fulfillment, including system implementation, documentation, training, and forecasting
  • Support brand launches through MLR workflows and print production activities
  • Refine and implement MLR processes that align with regulatory requirements and business scalability
  • Collaborate with Marketing, Legal, Regulatory, and Compliance teams to ensure alignment across all marketing initiatives and materials
  • Develop, document, and maintain Standard Operating Procedures (SOPs) for all marketing operations processes
  • Monitor operational performance metrics, identify areas for improvement, and lead execution of process enhancements
  • Manage marketing contracts, vendor coordination, and budget tracking
  • Lead weekly Priority & Efficiency meetings with internal partners and external vendors
  • Manage vendor and agency relationships, ensuring seamless support of marketing operations activities
  • Use Veeva PromoMats to manage workflows, routing, version control, approvals, and compliance documentation

 

BASIC QUALIFICATIONS

  • Bachelor’s degree in Marketing, Business Administration, or a related field
  • 3+ years of experience in marketing operations, preferably within the biotechnology or pharmaceutical industry
  • Direct experience with MLR review processes, including both promotional and non‑promotional materials

 

PREFERRED QUALIFICATIONS

  • Experience with MLR technical platforms and workflow management tools
  • Strong analytical and problem‑solving skills; ability to interpret data and identify operational trends
  • Experience proofreading complex or technical content
  • Ability to work independently with strong attention to detail and organizational discipline
  • Ability to travel occasionally, including overnight trips based on business needs
  • Proficiency in Veeva PromoMats, including end‑to‑end task and workflow management
  • Experience supporting brand launches, particularly through MLR and material production processes
  • Familiarity with project management and collaboration tools such as SharePoint, Smartsheet, or similar platforms
  • Demonstrated ability to develop, socialize, and implement standardized SOPs and operational processes
  • Experience engaging senior leadership and managing external agency relationships

 

EXPECTATIONS & COMPETENCIES

Leadership & Influence

  • Strong collaboration and communication skills across cross‑functional teams
  • Ability to influence, lead discussions, and drive alignment without formal authority
  • Comfortable engaging senior executives and external partners

Operational Excellence

  • Highly organized with exceptional attention to detail and accuracy
  • Skilled at streamlining workflows, optimizing processes, and maintaining operational discipline
  • Strong ownership mindset with ability to manage multiple priorities simultaneously

Communication & Documentation

  • Excellent listening skills and ability to translate business needs into actionable processes
  • Skilled at creating clear SOPs, training resources, and operational documentation

Technical & Analytical Capability

  • Ability to interpret operational data, identify performance trends, and drive insights‑based improvements
  • Comfortable working within digital content management systems and structured workflows

 

 

OUR VISION

We Deliver Novel Therapies That Empower People To Live Better Lives.

 

Our OPERATING PRINCIPLES, referenced below, guide our behaviors and decisions:

Define Success – And Then Deliver
Act with outcomes in mind. Have high expectations. Details Matter.

Be Data Driven And Openly Debate – But Be Decisive
Time is valuable. Say the thing you can’t say. Understand timelines and meet them.

Have An Ownership Mentality
This is your company; treat it that way. Protect our resources, reputation, and results.

Be Internally Collaborative And Externally Competitive
We go further, faster, together. Have a bias for action, but bring others along. Offer solutions, not just problems.

Good People = Great Company
Act with integrity. Assume positive intent. Be Kind.

 

Important Notice to Third-Party Recruiters & Staffing Agencies:

The current job openings advertised on this website are for the sole purpose of candidates to apply directly. Unsolicited and anonymous CVs submitted in any manner to KalVista employees, including to employee personal e-mail accounts, are considered to be the property of KalVista and will not qualify for a fee to be paid. Referral fees will only be payable where KalVista has agreed with an agency to work on a specific appointment, and then only in conjunction with a fully-executed contract for service.

If any Agency representative contacts a KalVista Hiring Manager or company employee, other than a member of the KalVista Talent Acquisition team, to solicit an appointment to engage on a job opening, that Agency will not be considered for that specific job opening or future opportunities with KalVista.

Thank you for your understanding and cooperation.

Pay Range

$165,000 - $202,000 USD

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