Product Ops Specialist

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

We seek a dynamic and detail-oriented Product Ops Specialist to enhance the efficiency and effectiveness of our product teams. In this pivotal role, you will unify cross-functional teams through optimised processes and tools, foster organisational alignment, and ensure data is accessible and actionable. Additionally, you will provide insightful reporting on cross-team initiatives, driving informed decision-making and continuous improvement.

Responsibilities

• Streamline Processes and Tools: Develop and implement standardised processes and tools to enhance collaboration and productivity across product, engineering, design, sales, and customer success teams.
• Manage Sprint Cycles: Prepare and facilitate sprint release ceremonies, including organising necessary materials and coordinating Sprintly Sprint Demos.
• Track Cross-Team Initiatives: Facilitate the tracking of cross-team initiatives to ensure visibility and alignment on key projects and priorities.
• Prioritize Projects: Conduct monthly prioritisation reviews and project assessments to ensure initiatives meet discovery, security, and other critical criteria.
• Conduct Operations Research: Lead operations research projects by interviewing stakeholders to identify pain points and gather best practice insights, forming a backlog of actionable items.
• Maintain Data Standards: Develop and maintain a comprehensive data dictionary for all events, establishing and enforcing event and property naming conventions standards.
• Enhance Analytics Systems: Improve product analytics systems to support and advance our data-driven culture.
• Manage Voice of Customer: Oversee Voice of Customer systems to ensure product teams receive valuable insights from sales, customer, and support touchpoints.

About You

• 5+ years in product operations, project management, or a related field within the SaaS industry supporting operations.
• Proven ability to develop and implement cross-functional processes and tools that enhance team collaboration and productivity.
• Strong expertise in creating and maintaining data dictionaries, standardising event naming conventions, and ensuring data cleanliness.
• Experience in coordinating and tracking cross-team initiatives focusing on alignment and strategic prioritisation.
• Excellent verbal and written communication skills, capable of influencing and collaborating with stakeholders at all levels.
• Exceptional organisational skills with the ability to manage multiple projects and deadlines effectively.
• Familiarity with the software development cycle and accurately describing the progress and blockers of teams. 
• Ability to identify operational inefficiencies and implement effective solutions.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!