Product Operations Manager

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

About the Role

As Product Operations Manager, you’ll play a pivotal role in scaling our product team’s effectiveness. You’ll create and manage the operational backbone that supports how we plan, build, and deliver product. From managing product tooling to synthesising customer feedback and coordinating cross-functional efforts, you’ll ensure the product org runs smoothly and stays focused on delivering impact for our customers.

Responsibilities

• Own and optimise core product operations processes: roadmap planning, release management, product communications, and intake of customer feedback.
• Act as the product team’s liaison with go-to-market teams to ensure smooth product launches, enablement, and internal communication.
• Manage and continuously improve tools like Productboard, Netspring Confluence, and internal documentation platforms.
• Support product planning and QBR processes
• Partner with product and data teams to define and maintain product metrics dashboards and KPIs.
• Standardize how customer insights, feedback, and requests are captured and synthesised into actionable inputs for product managers.
• Support the onboarding of new product team members by maintaining process documentation and tooling guides.

What We’re Looking For

• 5+ years in product operations, program management, or product-related roles at a SaaS company (vertical SaaS or B2B preferred).
• Strong experience with product development tooling (e.g. Linear, Productboard, Netspring)
• Highly organised and detail-oriented with strong project management skills.
• Excellent communicator who can work cross-functionally with technical and non-technical teams.
• Analytical mindset with experience using data to inform decisions (e.g., Netspring, Mixpanel, SQL a plus).
• A self-starter who thrives in fast-paced, ambiguous environments.
  Exposure to product lifecycle management frameworks 
• Familiarity with CSAT/NPS tooling and customer feedback systems (e.g, Gong, Vitally, Salesforce Service cloud).
• Exposure to product lifecycle management framework

Why work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!