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IT Support Lead

Chicago, IL

About Us 

Kardigan is a heart health company working to make cardiovascular disease preventable, curable and no longer the leading cause of death in the world.

It is Kardigan’s mission to develop multiple targeted treatments in parallel that bring people with cardiovascular diseases to the cures they deserve.
 
Led by Tassos Giannakakos, Jay Edelberg, M.D. and Bob McDowell, Ph.D., Kardigan’s co-founders have reunited after leading MyoKardia to discover and develop mavacamten, the first cardiac myosin inhibitor, resulting in an acquisition by Bristol Myers Squibb in 2020.
 
We have a cutting-edge discovery and translational research platform, a pipeline of late-stage candidates, and an industry-leading team that is driven to improve the lives of patients.
 
At Kardigan, we are motivated by our values which guide how we work, interact, and achieve our goals. Driven by patients and their families, we are deeply committed to improving the lives of patients and prioritizing their needs above all else. We believe in being authentic—leading with truth to bring out the best in others by creating an environment where every person knows they will be fully accepted. With an eagerness to learn, we encourage the highest levels of curiosity and are open to changing our minds. We are committed to winning as a team with urgency, excellence, and intention, and support each other no matter what role we play or where we sit. Lastly, we strive to enable the impossible because patients are counting on us. We are not afraid to take risks to unlock innovation and advance scientific discoveries.
 
These values are the foundation of our work, empowering us to make a real difference, every day.
 
 

About Us 

Kardigan is a heart health company working to make cardiovascular disease preventable, curable and no longer the leading cause of death in the world.

It is Kardigan’s mission to develop multiple targeted treatments in parallel that bring people with cardiovascular diseases to the cures they deserve.
 
Led by Tassos Giannakakos, Jay Edelberg, M.D. and Bob McDowell, Ph.D., Kardigan’s co-founders have reunited after leading MyoKardia to discover and develop mavacamten, the first cardiac myosin inhibitor, resulting in an acquisition by Bristol Myers Squibb in 2020.
 
We have a cutting-edge discovery and translational research platform, a pipeline of late-stage candidates, and an industry-leading team that is driven to improve the lives of patients.
 
At Kardigan, we are motivated by our values which guide how we work, interact, and achieve our goals. Driven by patients and their families, we are deeply committed to improving the lives of patients and prioritizing their needs above all else. We believe in being authentic—leading with truth to bring out the best in others by creating an environment where every person knows they will be fully accepted. With an eagerness to learn, we encourage the highest levels of curiosity and are open to changing our minds. We are committed to winning as a team with urgency, excellence, and intention, and support each other no matter what role we play or where we sit. Lastly, we strive to enable the impossible because patients are counting on us. We are not afraid to take risks to unlock innovation and advance scientific discoveries.
 
These values are the foundation of our work, empowering us to make a real difference, every day.

Prolaio is looking to bring on an IT Support Lead who will manage day-to-day IT operations at Prolaio’s Chicago office, serving as the primary onsite resource for technical support and infrastructure maintenance in a fast-paced, hybrid work environment. Employed by Kardigan and embedded within Prolaio, this role is responsible for delivering high-quality support across hardware, software, and cloud platforms while ensuring consistent alignment with Kardigan’s infrastructure standards and policies. The IT Support Lead will operate with a high degree of autonomy, partnering with external MSPs and internal stakeholders to drive reliable, scalable, and secure IT operations in support of Prolaio’s growth.

This role will report directly to Kardigan’s VP, IT, and work closely with the Prolaio Leadership Team.

The Specifics

  • Provide Tier 1–3 support for macOS, Windows, and mobile devices in a hybrid environment
  • Troubleshoot and resolve issues across Google Workspace, Microsoft 365, Slack, Zoom, Google Meet and other SaaS platforms
  • Manage device provisioning, imaging, and deployment using tools like Autopilot, Intune, Kandji and Apple Business Manager
  • Administer and support Google Workspace Endpoint Management, Chrome Enterprise, and context-aware access policies
  • Support and troubleshoot local network infrastructure, including Wi-Fi, VPN, in partnership with Kardigan IT
  • Support AV systems, printers, and conferencing equipment across meeting spaces
  • Ensure endpoint compliance, patching, secure back-up, and security policy enforcement using Google Admin Console and Intune
  • Develop and maintain internal knowledge base articles and user training materials
  • Support cybersecurity best practices, including, 2-factor authentication, DLP policies, and device encryption
  • Support audit readiness and documentation for IT-related compliance requirements
  • Maintain and manage license compliance for IT provided hardware, software, and services
  • Act as the technical liaison between Prolaio and Kardigan’s central IT team.
  • Ensure local IT operations align with Kardigan’s infrastructure roadmap, standards, and security protocols
  • Partner with business stakeholders to anticipate and support technology needs for new initiatives
  • Partner with Kardigan’s IT leadership to maintain and manage Prolaio’s portion of the IT budget
  • Lead special IT projects to support business needs

Experience and Education

  • 7–10 years of progressive IT experience, including 5+ years in support roles and 2+ years in a lead or manager capacity.
  • Proven ability to work independently while taking strategic direction from a centralized infrastructure team.
  • Strong hands-on experience with: 
      • Google Workspace and Microsoft 365 administration 
      • MacOS and Windows support 
      • Endpoint management (Intune, Autopilot, Kandji, Apple Business Manager) 
      • Network troubleshooting and AV systems
  • Experience supporting digital health, biotech, or life sciences environments preferred.
  • Excellent communication and documentation skills.
  • Certifications such as ITIL, CompTIA A+, or HDI are a plus. 

 

 

Exact Compensation may vary based on skills, experience and location.

Pay range

$86,000 - $112,000 USD

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