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Sales Coordinator (Remote - Philippines)

Remote (Philippines)

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

This is a remote contract role based in the Philippines. The position requires overnight hours, generally Tuesday through Saturday, to align with U.S. business hours.

About Kasa

Kasa is a tech-powered hospitality company transforming how people live, travel, and work. We operate a growing portfolio of professionally managed properties and deliver hotel-quality experiences in spaces designed for modern travelers. From weddings and sports teams to corporate offsites and conferences, group travel is a key growth channel — and it requires strong coordination, fast execution, and exceptional service.

Role Overview

Kasa is hiring a Group Sales Coordinator to support our group sales pipeline and deliver a high-quality experience for group organizers, guests, and internal partners. This role is the operational backbone of group sales — ensuring leads are responded to quickly, quotes and contracts are accurate, details are captured correctly, and handoffs to Operations and Guest Experience are seamless.

You’ll be responsible for managing group booking workflows, coordinating availability and pricing across markets, tracking deal progress in Salesforce, and keeping multiple stakeholders aligned throughout the booking lifecycle. This is a great opportunity for someone who loves fast-paced coordination, hospitality, and process excellence — and wants to grow within sales operations or commercial hospitality.

Key Responsibilities

Group Lead Intake & Qualification

  • Respond quickly to inbound group inquiries (weddings, sports teams, corporate events, production crews, conferences, etc.).
  • Gather key requirements: dates, market(s), number of rooms/units, room type mix, budget, special needs, and any event-related details.
  • Qualify leads using established criteria and route to the appropriate sales rep or manager.

Quote & Booking Support

  • Support the sales team in building group quotes and proposals, confirming availability and rate strategy with Revenue Management.
  • Coordinate booking logistics, including deposits (if applicable), rooming list collection, and reservation deadlines.
  • Ensure all booking details are accurate and aligned before confirmation.

Contracts & Documentation

  • Assist with contract workflows: prepare documents, collect required information, track approvals, and support signature processes.
  • Maintain clean documentation in Salesforce (or CRM): lead source, group details, communications, deal stage, key terms, and next steps.
  • Ensure all policies (cancellation, payment, check-in expectations, occupancy rules) are clearly communicated to the organizer.

Cross-Functional Coordination & Handoff

  • Coordinate with Operations and Guest Experience teams to ensure group stays are set up correctly (arrival expectations, unit assignments, special requests, early check-in/late checkout considerations).
  • Proactively identify and escalate issues: inventory constraints, operational limitations, risk factors, or conflicting requirements.
  • Support internal alignment and communication across teams to prevent last-minute surprises.

Guest & Organizer Experience

  • Provide a professional, high-touch experience for group organizers — responsive, clear, and solution-oriented.
  • Support changes or requests that arise pre-arrival (date shifts, rooming list updates, special accommodations).
  • Ensure organizers feel confident and supported through every step of the process.

Process Improvement & Reporting Support

  • Identify opportunities to improve group sales workflows (templates, intake forms, reporting, SLA response times).
  • Support reporting on pipeline, conversion, response times, and operational handoff quality.
  • Help standardize playbooks for different group types (sports, weddings, corporate, events) to improve efficiency and experience.

What You Bring

Required Qualifications

  • 2+ years of experience in hospitality, sales support, group reservations, event coordination, customer success, or operations.
  • Strong written and verbal communication skills with a customer-first mindset.
  • Highly organized and detail-oriented; able to manage multiple deals and timelines simultaneously.
  • Comfortable working in Salesforce (or similar CRM), Google Workspace, and collaboration tools (Slack, Zoom, etc.).
  • Strong follow-through: you take ownership, keep tasks moving, and close loops.

Preferred / Bonus Qualifications

  • Experience supporting group hotel sales, corporate travel programs, or event accommodations.
  • Familiarity with revenue concepts (yield, negotiated rates, channel strategy) and inventory coordination.
  • Experience working across multiple markets or property types.
  • Experience in a high-growth startup or fast-paced customer environment.

What Success Looks Like (First 3–6 Months)

  • Group inquiries are responded to quickly and consistently with high-quality communication.
  • Quotes, contracts, and booking details are accurate and on-time — with minimal rework.
  • Salesforce/CRM pipeline data is clean, reliable, and up to date.
  • Sales-to-ops handoffs are complete and proactive, enabling smooth arrivals and fewer escalations.
  • Group organizers report a great experience and confidently rebook for future stays.

Why Kasa

  • High-impact role supporting a meaningful growth channel for the business.
  • Strong cross-functional exposure across Sales, Revenue Management, and Operations.
  • Opportunity to grow into roles in Group Sales, Sales Operations, Partnerships, or Guest Experience leadership over time.

Our Interview Process

We like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It’s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what’s on your resume.

Curious about the Kasa experience? Save 15% when you book on kasa.com

Benefits

  • Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
  • The Pay: The starting base pay range for this role is between $8.25 and $10.50 per hour.

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

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