Launch Project Manager

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

The Role

Kasa is seeking a Project Manager to oversee the end-to-end execution of our most complex new property launches. This role will manage the planning, coordination, and resource allocation for some of Kasa's most unique and important properties, managing complexities including takeovers & transitions, renovations & custom design, and integrating with new build construction timelines. Across all projects, you will coordinate the activities of a broad mix of teammates from the Real Estate, Partner Success, Operations, Legal/Regulatory, Marketing, and Finance organizations in order to ensure that our highest priority new building launches deliver on time, on budget, and generate a great outcome for Kasa’s guests, property partners, and employees!

About the Team

This role will sit in Kasa's Launch Operations team but encompasses activity that will take you well beyond operations. The Launch Operations team is a dynamic group of property launch specialists, on-the-ground property operations gurus, and remote guest experience experts who collectively ensure that every Kasa property and every guest stay meets Kasa's high standard of excellence. The team is geographically diverse, spanning every US time zone as well as the Philippines, and also brings a diversity of experience and passion to the table. We constantly challenge our current way of operating in order to unlock new possibilities, and we foster a culture of deep empathy for each other as well as for our guests and partners that supersedes any particular day's challenges.

Day in the life of a Kasa of the Project Manager

Days in the life of the Project Manager will shift between managing the flawless execution of specific property launches and developing the detailed project schedules, budgets, launch checklists, operational standards, and screening criteria that will continue to improve our performance in future launches. In both roles, you will spend time working with stakeholders from across Operations, Real Estate, Finance, and Marketing teams to ensure that each launch is appropriately funded, set up for success with property owners and on-site property partners, and grounded in business reality.

Day to day, you will change hats between educator, property guru, hotel expert, and financial wizard, but will always stay firmly rooted in the key principles of project management - meticulous organization, attention to detail, (over)communication, and a focus on achieving committed outcomes. Your job will often be to make the company see that impossible-seeming project scopes or timelines are indeed possible, and then probable, and eventually inevitable.

No two launches will be the same. In one, you may be working side by side with new build construction partners to coordinate launch timing. In the next, you may be taking over operations from a (potentially hostile) existing property manager and needing to coordinate the experience to avoid disrupting current guest stays. After that, you may help us grow into a new variety of building altogether, determining appropriate building staffing, regulatory requirements, and marketing plan are completed on time. In all cases, you will wrap the launch by clearly documenting learnings, improving launch checklists and processes, and capturing relevant institutional knowledge in the spirit of continuous improvement.

Experience

• 5+ years of relevant Project Management experience, ideally in a Hospitality, Construction or Real Estate setting, and definitely in an industry where you were delivering physical projects
• You understand the key stakeholders (property owners, property managers, and on-site staff) in institutional real estate and/or hotels and have a track record forming deep connections with these external stakeholders
• You've spent your career planning and managing complex initiatives that creatively achieve business goals, and you understand that problems that seem similar on the surface must often be tackled with very different solutions once the details are understood
• You have worked in a remote setting (ideally using video and web-based project management tools to communicate), and are a clear communicator both in person and from afar
• You have a high level of independence and can drive thoughtful decisions even in fast-paced, ambiguous operating environments, informing and consulting the right stakeholders as necessary
• You are obsessive about clear documentation of learnings, and always approach a problem with the mindset of how you could scale the solution to 100x the size
• You communicate with clarity and empathy and can deliver impactful presentations to both senior business leaders and external partners as well as daily operations staff
• Travel is part of your DNA and you have a passion for the real estate, tech, and hospitality industry

Plus if...

• You have earned your PMP certification
• Managed the launches and/or flag transitions of hotels or large scale STR operations previously
• Managed significant construction or renovation projects in multifamily housing or hospitality
• Managed project executions at a fast-paced, ambiguous organizations where the playbook has not yet been written
• You are comfortable traveling to our property sites during launch

In one year, you will succeed at Kasa by having:

• Led a dozen or more high-profile, mission-critical Kasa property launches, setting a new standard for our ability to hit tight timelines and inspire confidence externally and internally
• Turned today's frenetic and complex scenarios (transitions, new asset types, etc) into well-documented launch checklists, including leading appropriate trainings across teams to set expectations appropriately
• Become a trusted partner across the leadership of Operations, Real Estate, Finance, and Marketing partners, who pull you in to consult on critical launch-related decisions

Curious about the Kasa experience? Save 15% when you book on kasa.com

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $82,000 and $94,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. 
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
• 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.