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Hotel Sales Coordinator (Onsite)

STILE Downtown Los Angeles by Kasa

Location: Onsite at STILE Downtown Los Angeles 

 

The Role

Kasa is looking to add a highly motivated individual to join our Sales Team to oversee a one-of-a-kind property in STILE Downtown Los Angeles.
 
Kasa offers flexible accommodations for guests in dozens of markets nationwide. We partner with multifamily and hospitality property owners to offer various unit types in our portfolio, including short-term rental apartments, apartels, and traditional hotel rooms across price and luxury tiers. The Sales Coordinator at STILE DTLA plays a role in support the hotel’s sales team by ensuring seamless execution of administrative tasks, client interactions and sales processes. This individual will contribute to achieving revenue goals by assisting with sales initiatives, coordinating client events, group rooming lists and maintaining strong customer relationships.
 
The Sales Coordinator plays a crucial role in supporting the Sales team by handling clerical, administrative, and marketing tasks to ensure the smooth operation of the department. This individual will provide attentive, courteous, and efficient service to all guests and assist with various operational duties to meet departmental objectives.
 
This position requires someone who can maintain a warm and friendly demeanor at all times, manage multiple tasks, and communicate effectively with team members, guests, and management.

The Sales Coordinator will report to the Senior Sales Manager and work closely with the Distributions, Yield Management, Reservations, Partner Success, and Special Properties teams.
 
This position is based in Los Angeles, CA. You will be responsible for supporting the Senior Sales Manager in all tasks assigned, including but not limited to administrative tasks, creation of group rooming lists and assigning of group reservations, scheduling, and attending client meetings.  An exciting part of this is being instrumental in changing the way corporate and group travelers view the flexible accommodations space.
 
Your background should demonstrate a commitment to excellence in building strong relationships with corporate accounts, developing, executing, and meeting sales objectives.
 

About the Team

The Sales team is dedicated to growing revenue at Kasa through all channels, as well as growing Kasa as a distinguished accommodations brand. Our mission is to build a distinctive brand that has direct relationships with guests.

Day in the life of a Kasa Sales Coordinator

Like any role at a fast-paced start-up, there is no 'typical day', but your primary responsibility will be to drive top-line and ancillary revenue streams by assisting Senior Sales Managers. As a Sales Coordinator, your role will be varied, with responsibilities ranging from answering calls and emails to maintaining clients' relationships. You will work directly with guests and clients to ensure their needs are met and assist with administrative duties related to Sales functions. Your tasks will include:
 
  • Answering and responding to phone and email messages promptly
  • Distributing incoming mail and maintaining filing systems
  • Create and manage groups in Kontrol, while overseeing activities and maintaining client communication within the Thynk system.
  • Make reservations for Senior Sales Managers
  • Typing correspondence and distributing meeting minutes
  • Preparing Group Resume and assisting with the daily operations of the Sales Team
  • Greeting guests, clients, and employees as necessary, maintaining a friendly and professional demeanor
  • Attending meetings and training sessions as required by management

You will also get to participate in company-wide meetings where we discuss the business, interact with leaders from other departments, and share our ideas to help grow Kasa. Our culture is based on a remote work environment where we take pride in getting to know each other and what drives us.

Experience

  • College course work in a related field is helpful, but not required
  • Computer skills required, with proficiency in relevant software and applications
  • Must be able to maintain regular attendance and comply with hotel standards
  • Ability to lift, carry, push, or pull objects up to 20 pounds occasionally and up to 10 pounds frequently
  • Effective communication skills, both verbal and written
  • Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
  • A warm, friendly, and courteous demeanor with guests and employees
  • Excellent written and verbal communication skills

Plus if...

  • You have previously worked in the Los Angeles market in hotel sales
  • Previous experience in the hospitality industry is a plus
  • Familiarity with the latest computer programs and innovations in the hospitality field

In one year, you will succeed at Kasa by:

  • Built a strong foundation in Sales and Catering administrative processes
  • Developed effective organizational and time-management skills
  • Gained a reputation for providing exceptional service to guests and clients
  • Contributed to the smooth and efficient operation of the Sales department

Curious about the Kasa experience? Save 15% when you book on kasa.com

Benefits

  • ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

  • 💰 The Pay: The starting base pay range for this role is between $28 and $30 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

  • 🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

  • 📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

  • 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

  • ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

 

 

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

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