Senior Director, Revenue Management Strategy

[this role is fully remote within the US; if there is a location associated it is because some job boards require it]

The Role

At Kasa, we believe the future of hospitality revenue strategy lies in automation, experimentation, and bold decision-making. As our Senior Director of Revenue Management Strategy, you'll have the opportunity to challenge traditional hotel revenue models, test innovative ideas, and leverage cutting-edge technology to drive meaningful impact.

The core responsibility of this leadership position is to drive net revenue growth across our portfolio. Key focus areas include: yield management automation,  demand segmentation optimization and incrementality measurement, as well as team leadership and overall net revenue maximization. Your mission is to solidify Kasa's position as a leader in revenue innovation, delivering outstanding financial results for our partners. 

This is not just another revenue leadership position—it's a rare opportunity to redefine revenue strategy in hospitality. At Kasa, you won’t be constrained by legacy systems or outdated playbooks. Instead, you’ll have the freedom to design, implement, and refine revenue strategies that leverage artificial intelligence, dynamic pricing, and evolving guest booking behaviors. You will have the opportunity to build at the bleeding edge of automation and will engender a culture focused on profit maximization rather than just gross revenue management. We’re looking for a visionary leader excited to shape the future of revenue management, to leave a lasting impact on the profession and set new industry standards.

As the top revenue leader at the company, you will be responsible for driving performance and accountability for revenue results to the executive team and Board of Directors. This role reports directly to the Chief Financial Officer.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Responsibilities of the Senior Director, Revenue Management Strategy

• Net Revenue Growth: Develop and execute strategies to maximize property net revenue. This includes penetrating new demand segments and deploying cutting edge yield management algorithms / systems to stay at the forefront of revenue maximization after accounting for applicable costs like channel fees, credit card commissions, sales commissions and turn costs.
• Segmentation, Channel & Distribution Optimization: Oversee and optimize our distribution strategy across all channels to maximize revenue and profitability. This involves leading a channel mix strategy and analyzing the incrementality of demand to ensure optimal net revenue performance across all segments (leisure, corporate, group, and leasing) and over 50 distribution channels.
• Profit Maximization Culture & Measurement: Instill a mindset across the team that prioritizes profit over just gross revenue (i.e. Net Revenue / Net RevPAR), considering factors like channel costs and length of stay.
• Incrementality / Displacement: You help measure and refine our understanding of what demand / revenue is truly incremental versus what demand displaces other demand. You use this understanding to inform our revenue strategy and team incentives.
• Performance Metrics: Achieve significant growth in same-store Net Revenue Per Available Room (Net RevPAR) Penetration.
• Technological Integration & Innovation: Collaborate with our product, technology and cross-functional teams to integrate dynamic and ancillary pricing strategies and boost net RevPAR . Ultimately, your work will help to automate much of net revenue management work, leaving high leverage work like strategy setting and exceptions handling to the team.
• Owner Management & Growth: Collaborate with real estate growth teams to ensure maximum performance at newly signed properties and to excite prospective owners to help land new business.
• Team Management: Oversee the revenue management team and effectively measure performance across team members to maximize efficiency and effectiveness.

Required Attributes

• Data-Driven Revenue Leadership: You excel in building the 'Moneyball' of Revenue Management, identifying and implementing unique strategies that others overlook. You have a proven track record in driving revenue growth and profitability in the hospitality industry.  Your expertise lies in defining and validating comprehensive revenue strategies through data analysis and clear testing methodologies. You skillfully blend intuition and experience to make swift decisions where data is scarce.
• Systems Thinker & Builder: You possess extensive experience in constructing and implementing revenue management systems, and have a proven ability to think in terms of systems. You are enthusiastic about automating the intricate net revenue management process, thereby streamlining operations and enabling human intervention solely for exception handling.
• Obsessive About Net Revenue: You are singularly focused on building a world-class revenue organization. Your obsession extends beyond mere execution to a profound understanding of the underlying principles of net revenue management. You don’t just understand how it is done but why it is done a certain way. You're well-versed in the history and diverse philosophies of revenue management across industries such as airlines, cruises, and hotels, and have adeptly integrated the best practices from these sectors to hone your craft.
• Hospitality-Centric Revenue Expertise: You possess deep expertise in hospitality revenue management processes and systems, understanding the unique demand drivers of lodging guests. You leverage historical trends, market segmentation, evolving automation and competitive insights to craft dynamic pricing strategies that measure performance and maximize profitability.
• Strategic Builder: Initiate and develop new systems, transforming innovative ideas into successful business processes.
• Agile Adaptability: Experience in the "building the plane while flying it" environment and proven ability to adjust and flex to business demands; open to receiving and giving feedback to contribute to problem resolutions.
• Effective Communication: Interpret complex data and convey insights clearly for strategic decision-making.
• Innovative Mindset: Develop creative sales solutions and strategies. Embrace and drive change in response to market demands.
• Cross-Collaboration: Engage effectively with internal and external stakeholders to maximize results.

Required Experience:

• Revenue management experience with a strong understanding of revenue management within the hotel industry 
• Experience applying technology-driven solutions to optimize pricing and performance
• Familiarity and enthusiasm surrounding large language models (LLMs) and automated algorithmic pricing strategies to enhance revenue outcomes.
• Demonstrated success in automating traditionally manual revenue management processes, improving efficiency and scalability.
• Ability to design, implement, and measure the effectiveness of innovative pricing and revenue strategies using data-driven methodologies.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Curious about the Kasa experience? Save 15% when you book on kasa.com

Benefits

• 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• 💰 The Pay: The starting base pay range for this role is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

• 📈 Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. 

• 🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.

• 📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

• 📈 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.

• 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.