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Operations Manager I

Traverse City

Operations Manager — Traverse City Area (3 Properties)

The Role
Kasa is looking to add a highly motivated individual to join our Property Operations team to oversee three one-of-a-kind properties in and near Traverse City, MI. As an Operations Manager, you will have full responsibility for on-the-ground operations at these locations, including managing physical and technical challenges across the portfolio. You will also serve as the face of Kasa for guests and building partners in the region.

In this role, you will report to the Area General Manager and collaborate closely with Kasa's centralized Property Operations and Guest Experience teams to ensure each property is operating smoothly and delivering exceptional guest experiences. Managing multiple sites takes a unique combination of organization, flexibility, and leadership—and we hope you're excited by the opportunity!

About the Team

This role is part of our Property Operations department. Our mission is to ensure our guests have a seamless, high-quality experience from check-in to check-out. Our team comes from diverse backgrounds and is distributed across the country, all united by a shared passion for hospitality and operational excellence.

Day in the Life of a Kasa Operations Manager

As the manager, your days will be dynamic and varied. You'll oversee daily operations, prioritize on-site needs across locations, and lead through both proactive planning and responsive problem-solving.

Key responsibilities include:

  • Regularly assessing unit conditions and building upkeep at all three properties.

  • Coordinating and overseeing contracted housekeeping and maintenance teams.

  • Managing on-site guest interactions and resolving escalated issues.

  • Identifying improvement opportunities, reducing costs, and enhancing guest experiences.

  • Ensuring all properties are compliant with local regulations, certifications, and safety protocols.

You will be the primary on-the-ground support during emergencies, including lockouts and urgent guest needs. As the eyes and ears across multiple locations, you will work with our Trust and Safety team on site-specific security protocols and guest concerns.

Your ability to manage time and travel efficiently between properties will be key to your success in this role.

Back of House Aspects

  • Define and build operational playbooks for each property to streamline processes and promote consistency.

  • Ensure compliance with local City and State reporting requirements across all locations.

  • Oversee contracted vendors and ensure service standards are met consistently.

  • Manage preventative maintenance programs across properties.

  • Partner with Procurement to establish PAR levels and manage supply inventory effectively.

  • Conduct regular inspections and provide feedback to ensure high cleanliness and safety standards.

Guest Experience

  • Serve as the face of Kasa at all three properties, delivering warm, reliable, and solutions-focused service.

  • Maintain seamless guest access and troubleshoot entry systems as needed.

  • Respond to emergencies and urgent guest requests, ensuring minimal disruption to guest stays.

Experience

  • 5+ years of experience in hospitality, property management, or a service-oriented field.

  • Proven ability to manage multiple sites, priorities, and teams.

  • Hands-on, resourceful, and comfortable taking initiative to solve problems on the fly.

  • Strong mix of front-of-house and back-of-house experience.

  • Tech-savvy with proficiency in spreadsheets and willingness to adopt new tools.

  • Budget-conscious and experienced in driving both guest satisfaction and profitability.

  • Comfortable working evenings or weekends when needed.

  • Reliable transportation and valid driver’s license required for local travel between properties.

Plus if...

  • You've worked with alternative hospitality brands or in distributed property models.

  • You’ve led preventative maintenance programs or supported revenue-generating initiatives.

  • You have experience in community engagement or local partnerships.

In One Year, You Will Have:

  • Delivered superior guest experiences across three locations using centralized tools and local expertise.

  • Built trusted relationships with Kasa leadership and property stakeholders.

  • Achieved top-tier guest satisfaction scores and exceeded market RevPAR benchmarks.

  • Cultivated at least one meaningful community partnership to enhance the guest offering.

  • Launched at least one new revenue stream or amenity across the portfolio.

  • Developed growth plans for each property to increase market share and brand recognition.

Curious about the Kasa experience? Save 15% when you book on kasa.com

 

Benefits

  • ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

  • 💰 The Pay: The starting base pay range for this role is between $40K and $45K and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

  • 📈 Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. 

  • 🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.

  • 📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

  • 📈 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.

  • 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

  • ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

 

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

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