People Operations Specialist

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Purpose of the People Operations Specialist position

Location: Remote – Based in the Philippines

We are seeking a detail-oriented and proactive People Operations Specialist to join our People Operations team. This role is essential in ensuring the smooth and efficient delivery of HR processes across the employee lifecycle—from onboarding and compliance to HRIS management and off-boarding. You will support the day-to-day operations of HR systems, maintain employee data integrity, and contribute to key initiatives that improve the employee experience and HR service delivery. 

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Your Impact

• Contribute to people operations process improvement projects and initiatives. Execute deliverables across multiple projects simultaneously including gathering research, documenting standard operating procedures and workflows, incorporating edits to documents based on feedback, and preparing presentations or documents.
• Create a hospitality-like experience for all Kasa team members: Coordinate support tickets and Slack inquiries from Kasa team members to ensure the team provides responses within defined SLAs for matters related to HRIS, benefits, perks, compensation, payroll, and recruiting. Coordinate and host orientation for new Kasamig@s to help them feel welcomed and prepared.
• Administer HR Processes. Support the coordination of internal employee-facing events and external candidate-facing events including onboarding, off-boarding, transfers, promotions, and employee changes.
• Manage IT and TechOps onboarding/off-boarding processes. Ensure proper system access provisioning, hardware distribution, and security protocols are followed during employee onboarding and off-boarding procedures.
• Organize and update content within our internal wiki. Leverage the full capabilities of Notion to organize and verify content for all Kasa team members. Consult on teamspace setup and workflow automation as needed.
• Maintain system administration for people operations technology stack. Assist with access provisioning, feature and API configurations, and manage relationships with customer success managers to ensure Kasa is leveraging the full capabilities of our third-party tools including Lattice, ADP, Benepass, and Greenhouse.
• Generate reports and dashboards on headcount, turnover, and other HR metrics to support business decisions.
• Complete tasks that ensure compliance with labor regulations. Ensure training requirements such as anti-harassment and human trafficking trainings are completed according to local and federal laws.

Required Attributes

• Project Management Guru: Diligently applies project management practices to initiatives-based deliverables across multiple projects with moderate to medium levels of complexity.
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Unparalleled Communication: Contributes to and encourages productive conversations while considering multiple perspectives, conflicting views, and opinions. Communicate with empathy in sensitive situations and adapts communication style based on the situation and audience. Able to explain with confidence to their peers on any team, the People team's programs, initiatives, metrics, goals and/or minor changes to a process, policy or procedure.
• Data-Driven Decisions: Knows where to access, how to interpret and diagnosis performance metrics and OKRs to inform actions and/or recommendations. Can analyze quantitative and qualitative data to make a decision while practicing non-attachment to solutions.
• Leads Through Influence: Exhibits growing influence through proven competence and established relationships. Collaboratively contributes to initiatives, leveraging knowledge and interpersonal skills to align team efforts with organizational objectives.
• Operational Precision: Follows established processes and routine workflows with precision and demonstrates process compliance and timely execution at least 95% of the time. Has a strong understanding of People processes and tools and can identify areas for improvement. Contributes to knowledge sharing of People best practices.
• Prioritization Genius: Capable of balancing the team’s goals, the company's goals, and personal interests when prioritizing their work. Developed ability to adapt quickly when a change in scope and or implementation approaches impacts a project they are involved in. Diligently applied project management practices to initiatives-based deliverables across multiple projects with various levels of complexity.
• Growth Mindset: Focuses on continuous learning by proactively seeking feedback and taking action to achieve the next level of mastery. Helps to cultivate an organizational culture that encourages continuous learning, development, and improvement.
• Results Enabler: Confidently navigates systems and tools and fully leverages features and functionality to maximize results. Fully responsible for the system administration of at least 1 technology tool.

Desired Qualifications

• 2–4 years of experience in HR operations, HR coordination, or a similar HR administrative role.
• Strong knowledge of HR systems (e.g., ADP) and Microsoft Excel/Google Sheets. Notion experience is a plus!
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information with integrity and discretion.
• Strong communication and interpersonal skills with a customer-service mindset.

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Benefits

• 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!

• 💰 Competitive Salary: We offer total compensation at or above market rates plus additional earning opportunities based on the position.

• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.