Process Automation Specialist with AI focus

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

This role is fully remote and US-based. We’ve listed a location because some job boards require one.

About the Role

As a Process Automation Specialist at Kasa, you will play a central role in driving operational efficiency through intelligent automation and process improvement. You'll work cross-functionally to identify, design, and implement automated solutions that reduce manual workload, eliminate repetitive tasks, and enhance productivity across all departments—from Operations and Guest Services to Finance and Human Resources.

This role sits at the intersection of Engineering and Business Intelligence, bridging technical implementation with business impact. You'll partner closely with department leaders throughout the organization while collaborating with our engineering team to build robust, scalable solutions. You'll contribute to initiatives that streamline workflows, improve data accuracy, reduce human error, and unlock new opportunities for scalability through smarter process design and automation.

A key focus of this role will be leveraging cutting-edge AI tools and modern automation technologies to transform how we work. You'll identify high-impact opportunities where AI-powered solutions can replace manual processes, enhance decision-making, and create more efficient operations that allow our teams to focus on higher-value work.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

What You'll Do

• Partner with department leaders across the organization to identify manual processes, workflow bottlenecks, and opportunities for automation that can reduce workload and improve efficiency.
• Build and implement automated solutions using modern tools, scripts, and AI-enhanced processes to streamline operations across multiple business functions.
• Develop dashboards, monitoring systems, and alerting tools that provide real-time visibility into process performance and identify areas for continuous improvement.
• Design and deploy AI-powered automation solutions that can handle complex decision-making, data processing, and workflow management tasks.
• Build and maintain API integrations that connect disparate tools and systems, creating seamless data flows and automated workflows across the organization.
• Implement modern orchestration platforms (such as Zapier, n8n, or similar) to create sophisticated multi-step automations that span multiple systems and departments.
• Create documentation, training materials, and best practices to ensure successful adoption of automated processes across teams.
• Collaborate with engineering teams and external vendors to integrate automation tools with existing systems and ensure scalable, maintainable solutions.
• Measure and report on the impact of automation initiatives, tracking metrics like time saved, error reduction, and team productivity improvements.
• Train the team and evangelize how to use these systems to self-serve frequent issues

Required Attributes

• Process Improvement Mindset: Naturally identifies inefficiencies and approaches problems with a systematic view toward optimization and automation opportunities across diverse business functions.
• AI & Automation Expertise: Hands-on experience with modern automation tools and emerging AI technologies. Comfortable evaluating and implementing solutions ranging from simple scripts to sophisticated AI-powered workflows.
• Technical Integration Expertise: Comfortable working with APIs, webhooks, and system integrations to connect tools and create seamless automated workflows across multiple platforms and departments.
• Orchestration & Workflow Design: Experience with modern orchestration tools (Zapier, n8n, Make, or similar) and the ability to design complex multi-step automations that handle edge cases and error scenarios.
• Engineering Collaboration: Ability to work closely with engineering teams, understand technical constraints, and bridge the gap between business requirements and technical implementation.
• Technical Proficiency: Strong skills in Python, SQL, and API integration. Experience with workflow automation platforms, cloud services, and data pipeline tools is essential.
• Communication & Change Management: Skilled at explaining technical solutions to non-technical stakeholders and driving adoption of new processes across resistant or skeptical teams.
• Business Impact Prioritization: Use measurable business outcomes like cost savings, productivity gains, and improved employee satisfaction to prioritize the roadmap.
• Adaptability: Thrives in a dynamic environment where priorities shift and new automation opportunities emerge regularly.

Preferred Qualifications

• 4+ years of experience in automation engineering, business intelligence, or technical operations roles.
• Hands-on experience building API integrations and working with REST/GraphQL APIs to connect business systems.
• Experience implementing automation solutions across multiple business functions, with a focus on technical integration and orchestration.
• Strong understanding of modern orchestration platforms (Zapier, n8n, Make, Prefect, or similar) and workflow automation design patterns.
• Experience with cloud-based automation stacks, data pipelines, and system integration architectures.
• Hands-on experience with AI tools, RPA platforms, or similar technologies for process automation.
• Background in technical consulting, automation engineering, or business intelligence is a plus.
• Prior experience in high-growth or technology-enabled service companies is a plus.

What Success Looks Like in the First Year

• You've identified and automated key manual processes across multiple departments, demonstrating measurable time savings and error reduction.
• You've successfully implemented AI-powered solutions that handle complex workflows previously requiring significant human intervention or that were impossible or too expensive to execute without AI
• You've established a systematic approach to process evaluation and automation prioritization that other teams can leverage for continuous improvement.
• You've built strong partnerships with department leaders who actively seek your input on operational challenges and automation opportunities.
• You've created a measurable impact on company-wide productivity, with clear metrics showing reduced manual workload and improved operational efficiency.
• You've become the go-to expert for automation and AI tools, helping teams across the organization work smarter and focus on higher-value activities.

Benefits

• 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!
• 💰 The Pay: The starting base pay range for this role is between $X and $Y and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• 📈 Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. 
• 🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
• 📈 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match. 
• 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.