Executive Assistant

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

This is a remote contract role based in the Philippines. The position requires overnight hours, generally Tuesday through Saturday, to align with U.S. business hours.

The Role

Kasa is seeking a highly organized and proactive Remote Executive Assistant to support our CEO and others on our US-Based executive team. The ideal candidate will be adept at managing schedules, coordinating travel, and handling various administrative responsibilities with professionalism and efficiency. This Executive Assistant role requires excellent communication skills and the ability to multitask in a fast-paced environment.

This role is about Hall of Fame hospitality: fostering a warm, professional, and seamless experience in every interaction and communication. As an Executive Assistant, you’ll anticipate the needs of senior leadership, ensuring their days run smoothly and efficiently. From managing schedules to preparing for meetings, you’ll provide white-glove service in every detail, helping to support and elevate the work lives of Kasa's Leadership Team and as a result have an impact on the broader Kasa team.

About the Team

This role is in our People Operations department, a close-knit people-centric team that is constantly looking for new ways to help our colleagues succeed. We come from diverse backgrounds in hospitality and technology and everyone joined Kasa because they are passionate about building a platform that delivers excellent service to our property partners and guests seeking trustworthy, well-priced accommodations in great locations. As the keepers of the company "kulture" we consider a strong culture-add (not just fit) a requirement.

Day in the Life of a Kasa Executive Assistant

Like any hospitality role, there is no 'typical day.' To excel as an Executive Assistant at Kasa, you'll need to be able to quickly pivot tasks and assist with ad-hoc requests while prioritizing the most critical tasks. You may begin with calendar maintenance; catching any overlapping meetings and reaching out to the necessary parties to reschedule. For meetings with new contacts, you'll do some light internet research to provide background to the executives before the meeting. Then you may need to book flights and accommodations. A key part of the role is anticipating needs before they arise — always looking around corners to spot potential issues and address them proactively. You'll also take ownership of planning and executing in-person gatherings and events, such as leadership summits and KLT offsites, from logistics to the finishing details. Every so often you'll need to put together creative and thoughtful gifts for team members, investors' birthdays, vendor thank-yous, or high-profile partners and ship them all over the US. You'll also bring a polished eye to executive communications, elevating and beautifying presentations so they're always ready to impress.

Responsibilities

• Calendar Management:
  • Maintain and organize executive calendars, scheduling meetings and appointments.
  • Prioritize and resolve scheduling conflicts, ensuring optimal time management.
• Travel Coordination:
  • Plan and arrange domestic and international travel itineraries, including flights, accommodations, and transportation.
  • Prepare detailed travel schedules and provide necessary documentation for trips.
• Expense Management:
  • Track and process expense reports, ensuring accuracy and compliance with company policies.
• Gifts and Recognition:
  • Coordinate and manage employee and partner gift programs, including birthdays, anniversaries “Kasaversaries”, and special occasions.
  • Research and recommend appropriate gifts that align with company values.
• Communication Support:
  • Conduct research and compile information for various executive projects.
  • Serve as a liaison between executives, team members, and external partners as needed.
• Administrative Support:
  • Assist with preparation for meetings and follow-ups on action items from meetings.
  • Organize and maintain electronic files, documents, and records for easy retrieval.
• General Tasks:
  • Provide general administrative support as required, ensuring smooth day-to-day operations.

Experience

• Proven experience as an Executive Assistant to US-Based Leadership teams.
• Experience using AI tools to automate and improve workflows.
• Exceptional organizational and multitasking skills.
• Strong proficiency in Google Suite and other productivity tools such as Slack and Notion.
• Excellent written and verbal communication abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving skills and attention to detail.
• A proactive attitude and a willingness to take initiative.

Plus if...

• You've worked in the hospitality industry at some point in your career
• You've worked for small and large enterprise companies, including startups
• You've managed inventory or supply sourcing

In one year, you will succeed at Kasa by having:

• Become a trusted, vital source of support to the CEO and Executive team
• Taken on tasks and projects that free up a significant amount of executives' time
• Created a warm and welcoming experience for everyone you interact with
• Come up with creative solutions that drive efficiency in the responsibilities you oversee

Our Interview Process

We like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It’s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what’s on your resume.

Curious about the Kasa experience? Save 15% when you book on kasa.com

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• The Pay: The starting base pay range for this role is between $9 and $15 per hour

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.