Back to jobs
New

Senior Customer Care Professional

Remote

About Katch

Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. 

At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. 

Job Summary

The Senior Customer Care Professional is responsible for handling all incoming phone calls and for serving as the primary customer interface for departmental inquiries.

Responsibilities

  • Ensures quality customer service for internal and external customers:
    • Handles all incoming phone calls and identifies/assess customers’ needs accurately and timely regarding potential third party liability.
    • Solves problems systematically, using sound business judgment. 
  • Applies appropriate communication techniques when responding to customers.
  • Recommends customer service strategies and related improvements/enhancements.
  • Maintains timely, accurate documentation for all phone call interactions.
  • Consistently meets established productivity, schedule adherence, and quality standards.
  • Seeks involvement in continuous quality and process improvement initiatives when warranted. 

Job Qualifications

  • 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • An education level of at least a high school diploma or GED
  • Authorization to work in the United States
  • Available to work 40 hours per week anytime within the operating hours of the site
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to navigate a computer while on the phone
  • Ability to understand multiple products
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Willing to work and contribute in a team environment.
  • Flexible to change.
  • Responsive to management's requests and suggestions; takes direction.
  • Develops goals for self and monitors progress.
  • Seeks assistance as appropriate.
  • Ability to trouble-shoot problems.
  • Demonstrates strong written and verbal communication skills.
  • Listens effectively.
  • Demonstrated ability in customer service problem resolution and relationship building.
  • Demonstrates basic analytical skills.

Requirements and Work Environment

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Wellness program with resources for healthy living
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings 
  • Tuition reimbursement opportunities
  • Generous PTO so you can recharge
  • Paid holidays and sick time
  • Leave options to support life’s biggest moments
  • Life and Disability insurance through Unum
  • Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
  • Employee Assistance Program (EAP) for free, confidential counseling and support
  • Backup care when you need it for children, elders, and pets through Care.com
  • Remote work options available for many roles
  • Flexible schedules in select positions

For more information about Katch, visit KatchIQ.com.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Katch’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.