Associate Director of Implementations

About Katch

Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. 

At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. 

We are seeking a strategic and results-driven Associate Director of Implementations to lead our implementations. This role is responsible for overseeing the successful delivery of complex client implementations, ensuring operational excellence, and driving continuous improvement across processes and teams. The ideal candidate will bring strong leadership, cross-functional collaboration, and a deep understanding of subrogation service delivery.

Key Responsibilities:

• Leadership & Team Management:
• Provide leadership and direction to managers and senior-level professional staff.
• Foster a high-performance culture focused on accountability, collaboration, and innovation.
• Mentor and develop team members to support career growth and organizational success.
• Strategic Ownership:
• Own and optimize the end-to-end implementation process, from client onboarding through go-live.
• Develop and execute functional, market-level, and site-specific strategies aligned with broader business goals.
• Establish and manage production and organizational priorities to meet client and business needs.
• Operational Excellence:
• Identify and resolve complex technical, operational, and organizational challenges that span beyond the immediate team.
• Drive process improvements and standardization to enhance efficiency, scalability, and client satisfaction.
• Ensure implementation projects are delivered on time, within scope, and aligned with quality standards.
• Cross-Functional Impact:
• Collaborate with Product, Sales, Client Success, and Technology teams to ensure seamless client experiences.
• Make product, service, and process decisions that impact entire functions and key customer accounts.
• Serve as a key escalation point for high-impact implementation issues.

Qualifications:

• Bachelor’s degree in Business, Operations, or a related field (Master’s preferred).
• 8+ years of experience in implementation, operations, or project management, with at least 3 years in a leadership role.
• Proven track record of managing large-scale B2B implementations and leading cross-functional teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Experience in healthcare, fintech, or SaaS industries is a plus.

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness program with resources for healthy living
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings 
• Tuition reimbursement opportunities
• Generous PTO so you can recharge
• Paid holidays and sick time
• Leave options to support life’s biggest moments
• Life and Disability insurance through Unum
• Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
• Employee Assistance Program (EAP) for free, confidential counseling and support
• Backup care when you need it for children, elders, and pets through Care.com
• Remote work options available for many roles
• Flexible schedules in select positions

For more information about Katch, visit KatchIQ.com.

Equal Employment Opportunity at Katch

Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Katch participates in E‑Verify as required by applicable law.

In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process.

If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team.

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