Associate Manager, Client Solutions

About Katch

Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. 

At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. 

Position Summary

The Associate Manager, Client Solutions is responsible for the day-to-day issue management, inventory management, retention and growth of an assigned book of business. Success comes through strong, collaborative partnerships internally with Operations, Finance, information Technology, and Client Management (matrix partners), as well as developing and maintaining deep client partnerships and keeping a keen eye on revenue.

LOCATION: This remote position requires that candidates reside in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan. 

General Duties and Responsibilities

• Performs all duties with client satisfaction as the core focus
• Develop in-depth knowledge of required applications, data configuration and management, operational processes, troubleshooting and problem-solving tactics and tools
• Build strong client relationships through acting as a trusted consultant, responding promptly to client issues towards resolution, and providing client education on product, processes, and best practices
• Act as the primary contact and develop into a Subject Matter Expert (SME) on assigned accounts, both internally and externally
• Utilize project management concepts including coordination across all departments 
• Drive and collaborate with internal matrix partners on improving client best practices and process improvements that will enhance efficiency and revenue
• Other duties as assigned

Experience

• Demonstrated experience and understanding of a key healthcare market segment and associated KPIs
• Demonstrated ability to develop and foster long-term customer partnerships
• Demonstrated ability to collaborate across facets of organization to meet customer satisfaction goals and objectives

Skills

• High level of commitment, energy, drive, initiative
• Ability to work with limited direction while maintaining accuracy and attention to detail in a fast-paced environment
• Advanced computer skills, including Word, Excel, and PowerPoint
• Basic project management skills, including leading teams and working collaboratively
• Willingness to learn and understand supported product and systems
• Strong client care, and/or account management background
• Excellent verbal and written communication, and listening skills
• Strong interpersonal and organizational skills
• Ability to grow and invest in deep relationships with operations and other internal departments to ensure product savings are realized

 

Required Qualifications

• 2-3 years of experience in client service positions and/or project management with client contact. Preferred experience in healthcare, subrogation, medical insurance

 

 Travel:

Up to 15% travel may be required. 

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness program with resources for healthy living
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings 
• Tuition reimbursement opportunities
• Generous PTO so you can recharge
• Paid holidays and sick time
• Leave options to support life’s biggest moments
• Life and Disability insurance through Unum
• Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
• Employee Assistance Program (EAP) for free, confidential counseling and support
• Backup care when you need it for children, elders, and pets through Care.com
• Remote work options available for many roles
• Flexible schedules in select positions

For more information about Katch, visit KatchIQ.com.

 

 

Equal Employment Opportunity at Katch

Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Katch participates in E‑Verify as required by applicable law.

In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process.

If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team.

For information on how we collect and use personal data, please review our Privacy Notice at www.KatchIQ.com