Workforce Optimization Planner

About Katch

Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. 

At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. 

Job Summary 

The Workforce Optimization Planner  is responsible for proactively forecasting workforce demand by aligning capacity to ensure the right resources are available at the right time. This role will collaborate closely with cross-functional teams, such as operations and finance, to continuously refine forecasts and improve resource alignment based on evolving business needs and past performance insights.

LOCATION: This remote position requires that candidates reside in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan. 

Responsibilities: (Core responsibilities are divided equally across  three business components)

Lead- Optimization Execution

• Create and manage optimized schedules that balance demand, employee preferences, and compliance requirements
• Execute intraday management by making real-time adjustments during demand fluctuations
• Monitor and analyze core KPIs such as: schedule adherence, utilization/productivity rates, service level attainment (SLAs)
• Identify process inefficiencies, bottlenecks, and waste, and drive continuous improvement initiatives
• Partner cross-functionally (Operations, HR, IT) to align workforce strategies with business needs
• Lead training and adoption of workforce tools, reporting, and planning best practices

Protect- Workforce Sustainability

• Minimize unnecessary labor costs through overtime reduction and efficiency improvements
• Ensure consistent adherence to labor budgets and financial targets
• Protect service quality by maintaining reliable SLA performance and staffing coverage
• Monitor workforce balance to reduce burnout and attrition risks
• Administer and optimize WFO/WFM systems (e.g., NICE, Verint, Dayforce, ServiceNow) to ensure data accuracy and process integrity
• Ensure compliance with labor laws, scheduling policies, and rest requirements

Anticipate- Plan for the Business

• Develop accurate demand forecasts using historical data, trends, and seasonal modeling
• Build capacity and staffing models to determine optimal headcount and skill mix
• Identify staffing gaps or surpluses early and recommend hiring, scheduling, or reallocation strategies
• Maintain high forecast accuracy (low variance) between projected and actual workload

 Job Qualifications

• Technical Expertise: WFM platforms, advanced Excel, data visualization (Power BI/Tableau)
• Analytical Skills: Forecasting, statistical modeling, scenario planning
• Communication: Ability to translate complex data into actionable insights
• Business Acumen: Understanding of operational workflows across environments like contact centers, healthcare, retail, or logistics
• Experience: 3+ years of technical workforce planning experience
• Education: Bachelor’s Degree in Operations Management, Supply Chain Management, Business Administration (or similar) OR equivalent years of experience

 

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness program with resources for healthy living
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings 
• Tuition reimbursement opportunities
• Generous PTO so you can recharge
• Paid holidays and sick time
• Leave options to support life’s biggest moments
• Life and Disability insurance through Unum
• Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
• Employee Assistance Program (EAP) for free, confidential counseling and support
• Backup care when you need it for children, elders, and pets through Care.com
• Remote work options available for many roles
• Flexible schedules in select positions

For more information about Katch, visit KatchIQ.com.

 

 

Equal Employment Opportunity at Katch

Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Katch participates in E‑Verify as required by applicable law.

In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process.

If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team.

For information on how we collect and use personal data, please review our Privacy Notice at www.KatchIQ.com