Billing Operations Analyst

Norwalk

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is looking for a Billing Operations Specialist! This blended role strikes a balance between operational execution and strategic system enablement. It ensures billing accuracy today - while also driving future automation to free up capacity and scale operations. 

If you are a person who excels at both hands‑on billing work and identifying system‑based improvements that optimize efficiency and accuracy - we’d love to hear from you.

Note, this role will be required to work from our Norwalk, CT office at least 3 days per week.

In this role, you will:

  • Execute global billing in line with customer contracts, generating invoices and credit notes accurately and on time.
  • Handle billing inquiries and resolve issues promptly while coordinating with teams like Sales and Customer Success.
  • Assist with month-end close activities, including revenue estimation, reconciliations, and compliance checks.
  • Monitor billing exceptions and collaborate with IT, Product, or Sales Operations to fix system issues.
  • Support automation projects to streamline billing workflows.
  • Analyze billing data to identify trends and improvement opportunities.
  • Maintain clear documentation and create training resources for billing processes.
  • Participate in audits and compliance activities related to billing controls.

Please apply if you have:

  • Experience in billing, finance, revenue operations, or related functions (2+ years preferred, but all relevant experience considered).
  • Familiarity with billing or ERP platforms such as Salesforce Billing, NetSuite, or similar.
  • Strong Excel skills (pivot tables, lookup functions) and comfort working with data.
  • Analytical mindset with attention to detail and problem-solving ability.
  • Clear communication skills, able to work well with technical and non-technical teams.
  • Organized and able to manage multiple priorities under deadlines.
  • Knowledge of revenue recognition and SOX compliance is a bonus but not mandatory.

Benefits and Perks

  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
    • Company-paid therapy sessions through SpringHealth
    • Company-paid subscription to HeadSpace
    • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
    • No meeting Fridays
  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
    • Development Dollars
    • Leadership development
    • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $78,000.00.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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