Client Success Manager (Maternity cover)

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a highly motivated Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal.

To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills. You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment.

This position is based in London and we expect candidates to commute to the office 3 times per week.

This position is a Maternity Cover for 15 months.

In this role, you will:

• Manage the communication and relationships of advertising campaigns

• Deliver high-impact projects and campaigns

• Analytically track and optimize campaigns to best meet client goals and objectives

• Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support

• Provide optimization recommendations and assist with deck creation

• Create and present post-campaign wrap-up reports

• Clearly communicate the progress of campaigns to clients and internal stakeholders

• Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

Please apply if:

• BA/BS degree with a strong academic record

• 3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationship

• Proficient in Microsoft Office and Google Suite

• Solid understanding of the online media industry

• Strong analytical ability

• High attention to detail

• Excellent written and verbal communication skills

• Experience with social media buying platforms, a plus

• Good sense of humor and likes working in a fast-paced environment

Benefits and Perks:

• 5 weeks of paid vacation

• Work from (almost) anywhere for up to 20 days per year

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

  • No Meetings Fridays!

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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