New

People Ops Specialist

Cambridge

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

As a People Operations Specialist, you will play an important role in supporting the global workforce and broader HR team. You will support all regions with day-to-day business activities associated with people-related systems, processes, policies, and procedures. The People Operations team at KAYAK is all about improving the employee experience while always considering efficiency and scalability.

This is a US-based role requiring a minimum of three days per week in our Cambridge (MA) office.

In this role, you will:

  • Support the global workforce by providing prompt and effective responses to inquiries via Zendesk, in line with company SLAs. Understand the escalation point for more complex queries and issues.

  • Support the global workforce by troubleshooting Workday HRIS system relating to HR life cycle processes, and employee and manager self-service functionality via our Zendesk platform 

  • Assist in the processing of employee lifecycle processes in Workday, including hires, onboarding, offboarding, role changes, and leave requests, creating a positive employee experience.

  • Conduct orientation sessions on a rotation basis for new hires in NORAM. Serve as a point of contact for new hires during the onboarding process, addressing any questions and providing guidance as needed.

  • Assist with the contracting, onboarding, and contract extension processes for Contractors, partnering with managers to ensure onboarding requirements are met.

  • Support activities relating to payroll, benefits administration, background checks and identity checks across all regions.

  • Maintain up-to-date employee records and Workday data, ensuring data is accurate and up to date at all times. Assist in Workday data audits across all regions.

  • Contribute to the continual development and enhancement of processes in Workday.

  • Participate in team-identified projects/initiatives and any ad hoc projects.

Please apply if you have:

  • HR Experience: 2+ years of experience working in an HR role with a focus on HR Operations, HRIS management and HR process improvement, preferably in a multi-national or global company.

  • HR Knowledge: Solid understanding of HR best practices, HRIS systems, and HR operational processes. Open to learn more about APAC and EMEA countries.

  • Analytical Thinking: Uses analytical skills to understand and investigate employee issues and can apply the correct processes or procedures. Has effective problem-solving skills to address HR inquiries and seeks guidance for more complex cases. Understands when to escalate potential problems.

  • Productivity: Can proficiently manage diverse HR tasks, interpret policies and processes accurately and independently, prioritise effectively, handle multiple tasks and conflicting priorities and meet deadlines for projects and special requests.

  • Communication: Can communicate professionally and effectively - both verbally and in writing.  Has the ability to provide clear and concise responses to employees, and the response addresses the inquiry and anticipates potential questions.

  • Teamwork: Is able to gain trust and build relationships with immediate and wider teams and collaborates effectively. Is a solution-oriented team player who is a self-starter and can work independently and as part of a global team.

  • Leadership: Continues to find opportunities to learn about areas of specialism and demonstrates a curiosity about different regions, cultures, legislation, and ways of working. Takes the lead on routine day-to-day responsibilities by finding answers to issues that arise. 

Benefits and Perks:

  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
      • Company-paid therapy sessions through SpringHealth
      • Company-paid subscription to HeadSpace
      • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
      • No meeting Fridays
  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
    • Development Dollars
    • Leadership development
    • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • Competitive retirement and health plans
  • Free lunch 2 days per week
  • Fun quarterly events such as boat trips, arcades, ski trips, Thursday socials, and more

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - 80,000.- USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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