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Customer Success Manager

State College, Pennsylvania, United States

Perks & Benefits:

At KCF, we are committed to providing best-in-class benefits, engaging development opportunities, and powerful perks that are focused on bringing out the best in you.

Full-time benefits include:

  • 100% company-paid Medical, Dental, Vision, Disability, and Life Insurance premiums
  • Health Savings Account with generous employer contributions
  • Flexible work model for most positions, “work from home, work from anywhere”
  • Competitive compensation & bonus opportunities
  • Four weeks Paid Time Off; Paid Holidays + "Flex" Holiday
  • 401(k) with company match
  • Monthly cell phone and internet stipend
  • $500 annual wellness reimbursement
  • Learning culture committed to growth and continuous development

 

Mission & Values:

KCF Technologies exists to solve the world's machine health problems to drive safety and sustainability for our communities. We empower industry to eradicate downtime, waste, and injuries with KCF's Machine Health Solutions Platform. Learn more at www.kcftech.com

Curious about what working at KCF is really like? Explore Life at KCF here! If you’re an A-player who wants to be part of one of the most important companies revitalizing machine health across the world, KCF is the place for you. If our values resonate with you, please keep reading!  

Core Values: 

Smarts: We are humbly aggressive lifelong learners. 

Grit: We are scrappy, proactive problem solvers who don’t stop until the job is done. 

Drive: We demonstrate an insatiable hunger to serve others. 

Responsibility: We do the right thing and contribute to the greater good. 

Autonomy: We own our work and define how we do it, while aligned with the greater mission.  

 

 

Where You Come In:

Are you a proactive, confident, self-starter that thrives in competitive situations? Are you determined, impatient, and persistent in conquering your goals and objectives? Are you charismatic and intuitive, with a knack for reading people and situations effectively?

If this is you, then we encourage you to consider the Customer Success Manager opportunity with KCF Technologies. The Customer Success Manager can be located anywhere within the United States, with our work from home, work from anywhere model. 

As a Customer Success Manager, you’ll focus on strengthening customer relationships for our strategic enterprise level customers, ensuring alignment at the executive level and driving adoption across multiple sites. You’ll act as a trusted advisor by proactively engaging champions, delivering clear value, and collaborating on future roadmap plans. Daily responsibilities include monitoring customer health, updating success plans, and managing business reviews and renewals, while balancing long-term strategic initiatives with urgent needs. Success in this role requires grit and drive - meaning the energy and determination to own tasks, follow through on commitments, and push through challenges to deliver results - along with the ability to align internal teams to achieve customer outcomes.

This is starting to sound like your next challenge, right? Read on for more info! 

Travel Requirements:
This role requires up to 25% travel, primarily by air, as our customers are located throughout the United States. Typically scheduled in concentrated blocks. For example, a typical trip may involve 2-3 days on-site with customers plus 1–2 days of travel within the same week (total 4-5 days per month). Travel is generally planned 2 weeks in advance and not continuous week-to-week.

Essential Functions: 

  • Communicate directly with customers to ensure they are receiving the tools and support needed to achieve their goals
  • Manage renewals for assigned customer portfolio
  • Manage onboarding of new customers
  • Coordinate resources to ensure contract deliverables are met
  • Develop an in-depth understanding of the customer’s needs
  • Be the voice of the customer, advocating for their needs
  • Set the customer success strategy and collaborate across the organization to ensure continual alignment between sales, technical, engineering, support and field teams
  • Responsible for tracking customer satisfaction
  • Track & communicating success metrics and value generation as defined in SOW
  • Host periodic business reviews with customers
  • Drive product adoption and autonomy through coaching and training
  • Embrace the culture of data driven decision making
  • Other duties as assigned by the supervisor and other KCF leadership staff 

Qualifications:  

  • Ability to travel 25%
  • Able, willing, and excited to visit and maneuver through large industrial plants 
  • 3 plus years preferred in a role that reflects a cross-section of technical, sales, and field experience or other relevant experience in SaaS or similar industries
  • Strong empathy for customers and passion for revenue and growth
  • Ability to work in a team environment to continuously improve results
  • Hands-on experience with technology products for use by external customers
  • Demonstrated ability to communicate, present, and effectively influence at all levels
  • Adept in storytelling, negotiation, and presentation skills
  • Strong data analytics, reporting, and dashboard creation 

 

 

At KCF Technologies, we are an Equal Opportunity Employer. The only things we require for employment, compensation, advancement and benefits are performance and a good team attitude. No one will be denied opportunities or benefits, and no employment decisions will be made, on the basis of race, religion/creed, national origin, ancestry, sex, sexual orientation, gender, gender identity, age, disability that does not prohibit performance of essential job functions, protected veteran status, medical condition, marital status, pregnancy, genetic information, possession of a general education development certificate (“GED”) as compared to a high school diploma, or any other characteristic protected by applicable federal or state laws. KCF complies with applicable state and local laws governing nondiscrimination in employment in every location in which KCF has facilities.

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Are you open to travel for this role? Travel Requirements: up to 25% travel, primarily by air, as our customers are located throughout the United States. Typically scheduled in concentrated blocks. For example, a typical trip may involve 2-3 days on-site with customers plus 1–2 days of travel within the same week (total 4-5 days per month). Travel is generally planned 2 weeks in advance and not continuous week-to-week. *

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