Infrastructure Field Technician Level 2

Careers at Keel  

Keel Infrastructure is a publicly traded energy and digital infrastructure company that develops and owns data centers and power assets across North America. 

At Keel, you’re not just joining a company, you’re helping build the infrastructure behind the future of compute. 

 

Why Keel 

We’re at the intersection of energy and technology, two industries transforming in real time. 

The work is complex. The pace is fast. The impact is real. 

You’ll be part of a team that values: 

• Ownership — we take responsibility and follow through.

• Collaboration — we work across teams, functions, and borders.

• Curiosity — we ask questions and keep learning.

• Endurance — we build for the long term.

 

What It Feels Like to Work Here 

• Fast-moving, high-growth, and hands-on.

• Smart, driven people solving real challenges together.

• Work that directly supports AI and next-generation infrastructure.

• Room to grow, stretch, and take on more.

 

What We Offer 

• Competitive salary, bonus, and equity opportunities.
• Comprehensive health and wellness benefits.
• Retirement savings with company contribution.
• Employee referral program.

 

 

 

We are currently looking for an IT Field Technician to join our team

 

What  you can expect in this role:

Reporting to the Team Lead - System Administrator, the Network Field Technician will be responsible for ensuring the reliability and functionality of our organization’s IT mining sites infrastructure. This position involves resolving technical issues, assisting on-site users, managing the lifecycle of on-site IT assets, and maintaining an optimal site environment. The position may require on-call support on a weekly rotation basis.

 

More specifically, here are some of the key responsibilities:

Key Responsibilities (Level 1)

• Physical work
  • Installing and removing network devices.
  • Install, patching, labelling, and organizing network cables.
• Maintenance & Upkeep
  • Updating inventory databases & asset management systems.
  • Cleaning IT equipment and surrounding areas.
  • Following and applying the policy in the safe disposal or recycling of old or decommissioned hardware.
  • Performing routine checks of the datacenter floor to ensure no audible alarms, visible warning lights, or other signs of equipment distress.
• Monitoring & Reporting
  • Monitoring environment control systems, like HVAC (heating, ventilation, and air conditioning), to ensure servers and devices remain at optimal temperatures.
  • Monitoring and reporting health and safety hazards.
  • Monitoring power distribution units (PDUs) and ensuring devices are evenly and properly powered.
• Troubleshooting & Configuration
  • Diagnose and troubleshoot hardware issues.
  • Escalating complex issues to the team and tracking all issues to resolution.
  • Identifying and reporting visible damaged equipment or systems not operating as expected to IT Field Technician Level 2 and Lead.

 

Key Responsibilities (Level 2)

Assuming responsibilities of level 1 IT Field Technicians when necessary

• Physical Work
  • Physically installing and removing server hardware and storage devices within the datacenter racks.
• Maintenance & Upkeep
  • If necessary, Replacing failed components, such as server equipment, hard drives, power supplies, modules, etc.
• Troubleshooting & Configuration
  • Configuration of various equipment and operating systems.
• Security
  • Ensuring that all systems have the latest security patches and software updates.
  • Overseeing regular data backups and ensuring backup integrity.
  • Ensuring that data storage devices are properly wiped or destroyed to protect sensitive information.
  • Ensuring that only authorized personnel gain access to the datacenter.
• Infrastructure
  • Design, plan, and implement new systems and network infrastructures.
• Documentation
  • Maintaining logs of all activities, such as hardware changes, issues, or environmental readings.
  • Create and update documentation for procedures, layouts, and other operational details.

 

Here's the profile we're looking for:

• 1-2 years' experience in a similar position.
• Obtain ASP training within 90 days of hire.
• Valid driver’s license
• High school diploma.
• Technical courses and certifications.
• Team spirit, a keen sense of ownership, and an agile mindset.
• Excellent communication skills, both written and verbal.
• Mastery of the work safety standards of his environment.
• Proactive with an inquisitive and problem-solving mind.

 

A few more relevant details:

• Travel required between our Datacenter in Sherbrooke.
• Work schedule: Monday to Friday, 7 am to 4 pm.
• Onsite.
• Job type: full-time, permanent.

We are excited to hear from you, so please apply!

This job doesn't align with your experience?  No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes.