Bilingual Personal Injury Case Manager (English/Spanish)

Keller Postman LLC is a national law firm that represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.               

Purpose

We are seeking a Personal Injury Case Manager to join our growing team. This individual will play a critical role in case development, client communication, and overall case management from intake through settlement. The ideal candidate will be highly organized, customer-focused, and empathetic, with a strong ability to manage multiple cases in a fast-paced environment. This position requires on-site presence at our Lake Mary, FL office.

Responsibilities

• Client Communication & Support
  • Serve as the primary point of contact for clients, providing regular status updates and providing support throughout the lifecycle of their case.
  • Guide clients through the legal process from intake to settlement, ensuring they understand the case status and next steps.
• Case Management & Organization
  • Manage a high-volume caseload, maintaining organized, up-to-date case files in both physical and digital formats.
  • Handle all aspects of case preparation, from intake to closing, including document gathering, client updates, and attorney communication.
• Medical Records & Documentation
  • Order and track medical records from healthcare providers, ensuring all necessary documents are obtained to support injury claims.
  • Coordinate with medical providers to ensure proper treatment documentation is secured and presented.
  • Collect and organize evidence and documents to support liability claims and injury details.
• Negotiations & Settlements
  • Assist attorneys in negotiating settlements with insurance companies, advocating for the client’s best interests.
  • Negotiate reductions on outstanding medical bills and liens from providers.
  • Prepare comprehensive demand packages, compiling all necessary documents for submission to insurance carriers.
• Collaboration with Legal Team
  • Work directly with attorneys, presenting case synopses and ensuring they have all necessary materials to advance each case.
  • Collaborate with other case managers, paralegals, and legal assistants to ensure seamless support of each case.
• Insurance & Healthcare Provider Communication
  • Interact with insurance carriers and healthcare providers to verify account balances, process claims, and settle case payments.
  • Maintain consistent follow-up with clients regarding treatment status and case progress.

Skills

• Excellent negotiation skills and ability to communicate effectively with insurance adjusters, clients, and healthcare providers.
• Ability to prioritize and manage multiple cases, deadlines, and responsibilities in a fast-paced environment with minimal supervision.
• Strong interpersonal skills, with the ability to build positive client relationships.
• High attention to detail and ability to maintain organized case records and documents.
• Proficiency in legal case management software, Microsoft Office Suite (Word, Excel, Outlook).

Qualifications

• Fluent in English and Spanish
• Bachelor’s degree preferred but not required.
• 5+ years of experience as a Personal Injury Case Manager, or paralegal role preferred.
• Experience in a high-volume personal injury practice is highly preferred.

Keller Postman is an Equal Opportunity Employer.  For California Applicants, please find our CRPA information here.