Arbitrations Analyst – Intake Department

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Job Summary:

We are seeking a highly analytical and proactive Arbitrations Analyst to join the Data Integrity team housed within the Intake Department at Keller Postman. As a vital link between attorneys, operations, and technology, you will manage the data integrity of existing and incoming arbitrations and evaluate current processes, identifying areas for improvement with data-driven solutions that enhance efficiency, profitability, and the client experience. This role focuses on data auditing, optimization, and analysis; interfacing across verticals; and process documentation to support the firm's objectives. The ideal candidate is detail-oriented, adept at collaborating with stakeholders across the organization, and skilled at translating business needs into actionable recommendations.

Key Responsibilities:

Data Analysis and Integrity:

• Extract and analyze data from various sources, such as case management systems, client databases, and financial records.
• Identify trends, patterns, and opportunities for improving operational performance.
• Clean and append client data based on needs of attorneys and operational leaders.

Process Improvement:

• Propose and implement optimization strategies to enhance operational efficiency and streamline processes.

Project Management Support:

• Assist in planning and tracking projects related to arbitrations and arbitration client intake.
• Collaborate with stakeholders to understand business needs and gather detailed functional requirements for process improvements, data discrepancy resolution, or efficiency enhancements.

Reporting and Visualization:

• Generate detailed reports and dashboards using tools like Excel or Sigma to provide actionable insights to decision-makers.
• Communicate findings and recommendations effectively through data visualizations.

Required Skills and Competencies:

Analytical Skills:

• Strong ability to interpret data, identify trends, and draw meaningful conclusions.

Communication Skills:

• Exceptional verbal and written communication skills to gather requirements, present findings, and collaborate with cross-functional teams.

Technical Proficiency:

• Expertise in data analysis tools like Excel, Power BI, or Sigma.
• Familiarity with alternative dispute resolution conventions and process.

Problem-Solving:

• Proven ability to identify issues, analyze root causes, and implement practical solutions.

Organizational Skills:

• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.

Qualifications:

• Bachelor’s degree in Economics, Data Analytics, or a related field.
• Minimum of 1 year of experience working with large-scale data auditing, with a strong preference for experience in the legal field.
• Familiarity with CRM – Salesforce is a plus.

Keller Postman is an Equal Opportunity Employer.  For California Applicants, please find our CRPA information here.