RVP, Asia & Australia Pacific (12-Month Contract)

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. 

To learn more about Kensington, visit kensingtontours.com. 

About The Role

The Regional Vice President, Asia & Australia Pacific, is a business leader who is profit minded, and able to execute the regional strategy through effective management of people and process. Dynamic leadership abilities, combined with exceptional communication, analytical, and sales & marketing skills are essential to success in this role. This individual is ultimately accountable for the entire region’s sales P&L in collaboration with partners in product, marketing, and other key functional groups. This leader is responsible for the strategic and operational management for the region as well as for coaching and developing their regional sales directors and delivering sales team’s effectiveness in achieving its ambitious growth and vision.

This position will be the ultimate role model for the team in providing high level customer service to clients and potential clients and oversees the development of their staff through consistent mentorship and performance management. Integrity, vision, professionalism, process discipline and passion are key components of this position.

Please note this opportunity is a 12-month contract. 

Responsibilities

Sales Team Effectiveness and Engagement (KPIs: Close Rate, ENPS; Sales NPS)

• Collaborate with HR and direct reports in the selection, onboarding, development, retention & engagement of Destination Experts.
• Coaching & developing Sales Directors to review, understand and performance manage team members’ sales, customer service and productivity results on a daily, weekly, and monthly basis.
• Build and execute direct report development plans, to drive optimal performance and deliver against regional plans and priorities.

Deliver Client Experience (KPIs: NPS)

• Deliver against your region’s customer experience goals and objectives by ensuring the sales team consistently delivers a great experience throughout the customer journey.
• Collaborate with Product to ensure the product and in-country experience deliver against client’s expectations – to create engaged customers and facilitate organic growth.
• Collaborate with Marketing to ensure the lead-feed and demand generation activities are supporting the monthly sales pipeline.

Regional Profit & Loss (KPIs: Sales, Margin, Costs, Profit)

• Accountable for the region’s results by managing or influencing all aspects that generate regional revenue/sales and influence with partners across marketing, lead generation strategies, competitive analysis and pricing strategies, product and merchandising.
• Accomplishes regional objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; and actively monitoring results and adjusting to market, trends and competition.
• Responsible for developing and managing the go-to-market plan for their region that will substantially increase revenue, ensure margin is maximized, balance staffing to demand, build market share and establish a differentiated brand in the marketplace.
• Working with key stakeholders (which includes a cross functional team with colleagues across Sales, Product, and Marketing) in reviewing regional results and developing action plans that address opportunities, positively impact the business and enhance customer experience.

Qualifications

• Bachelor's degree in Business, Marketing, Commerce, Hospitality, or a related discipline.
• Minimum of 10 years of leadership experience in sales, commercial operations, or business management.
• Experience leading geographically dispersed teams and driving results across international markets.
• Strong financial and business acumen, including experience reviewing performance metrics and business results.
• Exceptional communication, influencing, and stakeholder management skills.
• Demonstrated ability to operate effectively in a dynamic, fast-paced environment.
• Proven capability to build strong partnerships across functions and levels of the organization.
• Experience within the travel, hospitality, luxury, or service industry is considered an asset.
• Willingness and ability to travel as required.

#LI-Hybrid

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. #LI-Hyrbid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.