Regional Manager (Head Of Operations)
About Us:
We are a growing, vertically integrated multifamily investment and management company with a scattered-site portfolio of 358 units across the Dayton area. Since 2021, we’ve doubled in size and are on track to reach 500–750 units within the next 3–5 years.
Our mission: Deliver a best-in-class living experience to middle-income residents through efficient operations, innovative technology, and exceptional service. Our values: Respect, Action, Integrity, Service, Excellence.
The Opportunity:
We are seeking a highly disciplined, self-directed, and hardworking Regional Property Manager to take full ownership of the day-to-day operations of our growing multifamily portfolio, while building the systems and team structure needed for future scale. This is a pivotal role for a strategic, results-driven leader who thrives in a fast-paced environment, is passionate about optimizing performance, and is eager to be hands-on with leasing, maintenance, turns, and vendor management in the short term. You will have the authority and accountability to ensure operational excellence, meet performance targets, and deliver outstanding resident experiences — freeing ownership from daily involvement. As the company expands, this role may evolve into a senior leadership position shaping the future of our operations and driving our mission to provide best-in-class living.
What You'll Do:
- Strategic Leadership: Develop and execute comprehensive strategies to maximize portfolio occupancy, revenue, and profitability across multiple properties, always with an eye towards delivering a best-in-class living experience.
- Operational Excellence: Oversee all aspects of property operations, including leasing, maintenance, turns, and tenant relations, ensuring seamless and efficient workflows that align with our value proposition.
- Team Management & Development: Lead, mentor, and empower a high-performing team fostering a culture that embodies our core values.
- Financial Stewardship: Manage budgets, analyze financial reports, identify cost-saving opportunities, and implement data-driven decisions to enhance NOI and financial performance across the portfolio, ensuring sustainable value for our residents.
- Compliance & Risk Management: Ensure strict adherence to all local, state, and federal regulations, as well as company policies, across all managed properties.
- Performance Optimization: Continuously monitor key performance indicators (KPIs) and implement improvements to drive efficiency, tenant satisfaction, and the overall quality of the living experience we provide.
What You'll Bring:
- Education: A bachelor's degree in a relevant field is strongly preferred.
- Experience: Significant and progressive leadership experience (5+ years) managing multiple units or a substantial portfolio in property management, retail, hospitality, or a related service-oriented industry.
- Mission Alignment: A genuine passion for and understanding of how to deliver high-quality, best-in-class living experiences within a middle-income market segment.
- Attributes: Demonstrated qualities of being hardworking, disciplined, and self-directed, with a proven ability to manage complex responsibilities autonomously.
- Financial Acumen: Strong understanding of budget creation, forecasting, and P&L management at a multi-unit/portfolio level, with a focus on value delivery.
- Leadership & Team Development: Exceptional leadership skills with a track record of building, motivating, and developing high-performing teams.
- Customer Service Excellence: Proven ability to drive high levels of customer/client/tenant satisfaction, understanding the unique needs of a middle-income demographic.
- Tech Proficiency: Experience with relevant management software and a tech-forward mindset (experience with property management software like AppFolio is a strong plus).
- Communication & Negotiation: Excellent communication, negotiation, and problem-solving abilities.
- Adaptability & Resilience: A proactive, results-oriented approach with a strong commitment to operational excellence in a dynamic environment.
Why You'll Love Working With Us:
- Meaningful Mission: Be part of a company dedicated to providing high-quality living experiences to a vital demographic.
- High Impact: Play a direct role in shaping the growth and success of a rapidly expanding portfolio.
- Autonomy & Trust: We empower our leaders with the autonomy to innovate and make critical decisions.
- Modern Work Environment: Leverage cutting-edge technology and a supportive virtual team structure.
- Significant Growth Opportunities: Join a company with a clear plan to expand to 500-750 units in the next 3-5 years, offering immense potential for your career development.
- Competitive Compensation: Attractive salary, performance-based bonuses, and comprehensive benefits.
Job Type: Full-time
Pay: Competitive Salary
Benefits:
- 401(k) with matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Relocation assistance
- Vision insurance
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