New

Client Operations Analyst

Toronto
Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels.
Kepler prides itself on being a great place to work. In fact, we’re proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.
  • We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face. 
  • We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company. 
  • We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it. 
THE ROLE
As a Client Operations Analyst, you will be a critical support pillar for our core business processes. This foundational role is designed for a detail-oriented problem solver who wants to understand how a global agency operates from the inside out. You will maintain the resource management systems that keep our staffing data accurate and our financial health robust. You’ll succeed in this role if you are proactive, data-driven, and enjoy creating order out of complex, moving parts.
 
What You Will Do:
  • Own the precision of financial trackers and billing quality assurance to ensure client work aligns with contract scopes and revenue forecasts.
  • Coordinate recruitment logistics and maintain accurate staffing records to ensure our global accounts are balanced and growing.
  • Act as the Subject Matter Expert (SME) for Planful (allocation tracking) and Paycom (HRIS), ensuring all staff hours and codes are current and accurate.
  • Monitor "Forecast vs. Actuals" and provide leadership with monthly reports on variance trends and account health.
  • Develop transition plans for staff moving between accounts, ensuring all stakeholders are informed and operational continuity is maintained.
  • Manage onboarding, system set-ups, and compliance for our global operating hubs and non-US offices.
  • Maintain a comprehensive database of internal skillsets through regular surveys to help leadership make strategic staffing decisions.
Desired Skills and Experience:
  • 1–3 years of experience in operations, project management, or agency finance support (Entry-level candidates with a strong interest in agency operations are also encouraged to apply).
  • Analytical Mindset: You enjoy finding the "why" behind a discrepancy in a spreadsheet and have a passion for data integrity.
  • Technical Proficiency: Strong skills in Excel or Google Sheets (specifically data manipulation, pivot tables, and formulas).
  • Exceptional Communication: Ability to translate complex operational data into clear updates for Client Service and cross-functional leaders.
  • Global Adaptability: Comfortable supporting teams across different time zones and navigating diverse workflows.
  • Organizational Excellence: Proven ability to manage multiple workstreams simultaneously without letting administrative details slip through the cracks.
  • Collaborative Spirit: A proactive teammate who is ready to act as an intercompany liaison and provide backup for critical team processes.
Transparency is fundamental to Kepler’s culture. Our compensation strategy is designed to attract, reward, and retain the talented employees that drive Kepler’s growth and success. We aim to offer competitive direct compensation and a rich indirect compensation program that demonstrates the value we place on our employees and their wellbeing.

Total Compensation:

  • Base Salary: $55,000

Benefits:

  • Healthcare/Dental/Vision
  • Unlimited PTO
  • Group RRSP Contributions
  • $75/mo Wellness Stipend
  • $100/mo Mobile Phone Stipend
  • $50/mo Internet Stipend
  • $500/yr Annual Learning Stipend
  • $2,000/yr Annual Tuition Stipend
  • One-time $200 New Hire Home Office Equipment Stipend
  • Parental Leave - 16 week primary caregiver / 6 week secondary caregiver leave
  • Annual Work From Anywhere 4 weeks per year

Kepler is a people first organization. If this role piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others. 

Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here

Create a Job Alert

Interested in building your career at Kepler Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

U.S. Standard Demographic Questions

We invite potential applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Select...
Select...
Select...
Select...
Select...
Select...