Fitter Service Associate

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

Fitter Service Associate (FSA) conducts patient fitting and other patient service-related activities. This role will be reporting to the Regional Care Manager (RCM). The PCS will serve as the primary patient care representative to provide effective and efficient patient fittings, follow-up tasks, field retrievals, training of local 1099 fitters, and inventory management. This is a field-based position located in Ocala, Florida or Gainesville, Florida. This is a contract position, with the intention of 

ESSENTIAL DUTIES

• Provide quality initial fittings and other patient care service-related tasks
• Oversee inventory management in high-volume service areas for efficient replacements
• Focus on providing quality patient experiences for best-in-class training
• Train hospital and skilled nursing facility staff on our Assure Cardiac Recovery System
• Engage with prescribers, caregivers and patients to coordinate patient care services
• Shifts may include daytime, evening, and weekend hours for service coverage needs
• Work in hospitals, patient’s homes and other healthcare facilities to provide patient services
• Travel locally to provide patient care services based on facility and patient availability
• Act as a Train the Trainer for local 1099 fitters to provide additional service coverage with growth
• Complete essential paperwork with the patient to receive the Assure® garment and services
• Adhere to Pledge of Confidentiality
  • Information regarding a patient of this company shall not be released to any source outside of
    this company without the signed permission of the patient. Furthermore, information will only be
    released internally on a need-to-know basis. All Team Members will not discuss patient cases
    outside the office or with anyone not employed by this company unless they are directly involved
    with the patient’s case.

COMPETENCIES

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

QUALIFICATIONS
Education/Experience Required:

• 1+ year(s) in a paid patient care experience (family care giver excluded) 
• Clinical or engineering background which may include but is not limited to nurses, cardiac device sales
• representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
• Experience in patient and/or clinician education settings
• Ability to drive an automobile with a valid driver’s license and acceptable completion of a motor vehicle report (MVR)
• Ability to consistently work remotely
• Disclosures are required for any potential relationships and referral sources
• Post offer, must be able to achieve credentialing for hospital system entry including, but not limited to:
  • Documentation of vaccination and immunization status
  • Completion of background check
  • Completion of drug screening testing
  • Review and agree to hospital policies and procedures
  • Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety

Preferred:

• Knowledge of MS Office, Excel, PowerPoint, MS Teams
• Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM

SUPERVISORY RESPONSIBILITIES:
•None

WORK ENVIRONMENT

• Fast paced field role
• Noise volume typical of being in the field or clinical setting
• Extended hours when needed, based on business needs
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug
• Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.

PHYSICAL DEMANDS

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computer use
• Frequent phone and other business machine use
• Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

TRAVEL
Frequent travel by car required, in agreed upon geography, at times more than 75%.

OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new
ones may be assigned at any time with or without notice.

BENEFITS:

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: Annualized at $80,000 - $85,000, plus bonus, depending on experience. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment

Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.