Account Supervisor, Issues & Crisis
About Ketchum
As a global communications consultancy with 100 years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.
We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!
Overview:
We are looking for an Account Supervisor to join our North American Issues/Crisis Management Team!
About the Job:
This is a tremendous opportunity to work on high-profile accounts across various industries, build trusted relationships with clients, and do work that directly impacts our client’s business. This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis communications plans, developing and facilitating crisis simulations, and diving into real-time crisis management and counsel when issues emerge.
Responsibilities:
- Act as primary contact to clients, continually fostering client-agency relationships to build trust and become a valuable resource to clients.
- Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs.
- Troubleshoot client problems as they arise; seek senior management input whenever appropriate.
- Motivate team members by promptly reviewing work and providing constructive feedback; encourage the team to take advantage of training and development opportunities.
- Represent agency and work in client-integrated agency meetings, helping troubleshoot and identify collaboration opportunities.
- Independently implement defined crisis preparedness projects.
- Lead junior staff in working effectively and in the best interest of the client(s).
- Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.
- Strive to develop the best communication and presentation skills to effectively articulate ideas to clients, colleagues, and others.
- Manage account financials including budget allocation and control, client billing, supplier invoicing, and purchase orders; ensure team billability and account profitability.
- Work with account team(s) to build incremental business.
- Communicate account status to agency management regularly.
- Participate in new business programming and presentations.
Qualifications:
Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:
- Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred.
- 7+ years of experience in public relations agency or similar position.
- Ability to work in a fast-paced environment and meet deadlines while managing multiple projects and teams.
- Detail-oriented with the ability to multi-task and manage priorities.
The salary range for this position is $80,000 to $95,000. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, education, years of experience, past training, skills and abilities of applicant, internal equity and local geographic market data. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. #LI-Hybrid
What We Offer
- Hybrid Workplace: Three days a week in the office
- Robust benefits program, effective within 30 days of hire
- Paid maternity/paternity leave
- Family Forming Benefits
- Employee Recognition Program
- Generous paid time off includes vacation, wellness, and extended holiday schedule
- Various development opportunities to enhance personal and professional life
- Tuition reimbursement
- Monthly Cell Phone & Wi-Fi reimbursement
Interested? We’ve got an opportunity for you.
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