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Director, Cloud Engineering

United States; Remote, EST or CST

About Keyfactor 

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! 

Title: Director, Cloud Engineering 

Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)

Experience: Director Level

Job Function: Cloud Operations 

Employment Type: Full-Time

Industry: Computer and Network Security 

About the position  

Keyfactor offers products and solutions designed to meet the unique certificate lifecycle management challenges of the commercial enterprises we serve. As the Director, Cloud Engineering, you’ll play a key role in the strategic development and execution of the technical roadmap, guiding a team of Cloud Engineers to foster the operational excellence of Keyfactor solutions hosted in the cloud.

Because Customers are Core, everything that this position does should be focused on improving the customer experience. Your leadership will be responsible for ensuring platform and product availability to meet contractual SLAs, optimizing hosted platform performance, and enforcing security compliance standards (SOC 2, ISO 27001, PCI, etc.).

The quality of life and health of our employees is paramount. You will be responsible for ensuring that our teams are putting their best foot forward because they know that they are valued and their impact on our customer experience is incredibly important.

Applicants must reside in the United States. US Citizenship required. 

Responsibilities 

  • Lead the strategy and execution of a comprehensive cloud design produced by Keyfactor Cloud Architecture, ensuring resilient, secure, and efficient cloud solutions.
  • Develop platform engineering initiatives to design, build, and maintain scalable and resilient cloud infrastructure platforms that support Keyfactor operational and strategic objectives.
  • Facilitate strong cross-functional collaboration between operational teams, customer success, and product/engineering teams to deliver projects that align with strategic goals.
  • Oversee the maintenance, monitoring, and optimization of cloud resources, focusing on performance, cost management, and security.
  • Establish metrics and reporting mechanisms for cloud health, performance, and costs, making recommendations for enhancements to executive leadership.
  • Recruit and build a diverse, capable, and cohesive engineering team.
  • Foster an environment of continuous improvement, staying ahead of industry trends and evolving customer needs to recommend and implement changes in cloud technologies.
  • Facilitate customer-facing technology and design discussions to support new business opportunities and support existing customer questions and concerns to incorporate feedback into strategy.
  • Collaborate with the Keyfactor Compliance Team to provide technical evidence gathering for a range of compliance controls including SOC 2, ISO 27001, PCI, NIST 800-53 and NIST 800-171.
  • Provide technical guidance to an on-call team offering 24 X 365 support for critical infrastructure.

Skills and Qualifications 

  • Experience in leading and mentoring engineering teams, with a focus on developing skills and capabilities in cloud technologies.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strategic leadership and visionary thinking in cloud computing.
  • Demonstrate comprehensive expertise in cloud architecture, configuration, and deployment methodology within the Microsoft Azure platform. (10+ years)
  • Proven track record of implementing cloud strategies with hands-on experience using Infrastructure as Code (IaC) for automating cloud infrastructure.
  • Effectively uses data to drive sound decision-making, capable of managing complex projects and leading teams under tight deadlines.
  • Possesses a deep understanding of networking concepts, network protocols and firewalls.
  • Possesses strong knowledge of compliance and security requirements related to SOC, ISO-27001, PCI, NIST 800-53 and NIST 800-171.
  • Experience utilizing DevOps tools such as Azure DevOps, Kubernetes, and others to enhance agility of cloud infrastructure.

Compensation  

Salary will be commensurate with experience.  

Culture, Career Opportunities and Benefits 

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  

Here are just some of the initiatives that make our culture special:   

  • Second Fridays (a company-wide day off on the second Friday of every month). 
  • Comprehensive benefit coverage, paid for by the company for you and your dependents (US). 
  • Generous paid parental leave (US). 
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. 
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. 
  • The Keyfactor Alliance Program to support DEIB efforts. 
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. 
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. 
  • Unlimited time off (US) and competitive time off globally. 
  • Monthly Talent development and Cross Functional meetings to support professional development. 
  • Regular All Hands meetings – followed by group gatherings. 

Our Core Values 

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount.   

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.   

Customers are core.   

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.   

Innovation never stops, it only accelerates.   

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.   

We deliver with agility.    

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.   

United by respect.    

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.   

Teams make “it” happen.   

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.   

 

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.  

 

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. 

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