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Technical Support

Keyline is a family-owned business headquartered in Conegliano Veneto, Italy. The company is a leading manufacturer of keys, key cutting machines, transponders and smart access solutions with 160 employees globally. With 9 subsidiaries in 3 continents the company is present in approximately 70 countries.

Keyline is part of the Bianchi 1770 Group (ABG Holding) and has inherited the centuries of experience in the key industry that has been passed down through the family since 1770.

The resource, placed in the Technical Support team, will be responsible for customer service and repair of duplicating machines in support of international offices and distributors.

Description of the Ideal Candidate
The candidate will preferably have previous experience in technical support of electronic and mechanical machines, with a good foundation in the use of IT tools and ticketing platforms. 

Main responsibilities
- Ensure good functioning of the technical after-sales service for distributors and end customers
- Manage repairs in the designated laboratory
- Manage returns and non-conformance complaints
- Follow up on software upgrade audits and spare parts management
- Follow up on periodic inventory
Required Knowledge, Skills and Abilities
- Strong focus on customer satisfaction
- Flexibility
- Excellent communication, facilitation, analytical and problem solving skills
- Strong interpersonal and teamwork skills

Minimum Requirements
- Degree in a technical field (electronics/mechatronics/electrical)
- Knowledge of Windows environment and information systems; and
- Good knowledge of English
- Ability to read electrical and mechanical drawings
- Willingness to travel in Italy and abroad (worldwide).

Preferred requirements
- Knowledge of French language
- Knowledge of SAP
- Knowledge of Service Management Best Practices

Offer and benefits
Tenure and salary commensurate with previous experience in the role will be offered. International teamwork.

Keyline provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Keyline complies with applicable regional and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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