Ecommerce Manager

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details. 

 

ABOUT THE OPPORTUNITY

We are looking for an Ecommerce Manager to join the KHAITE team. This role will report to the Head of Digital and will be based out of the NYC HQ offices. This role will oversee and manage the KHAITE website by developing and implementing strategies to increase online sales, optimize the user experience, and manage ecommerce platforms and related technology.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Work closely with Head of Digital and Product Manager to ensure site features and functionalities drive strong conversion to provide the best customer experience and meet site KPI targets.
• Manage relationships with external partners, including web development and technology vendors, to support e-commerce goals
• Partner with Digital, Product, & Site Merchandiser on end-to-end execution for new functionalities and site experiences, from conception and briefing to final QA.
• Identify innovations that can improve the brand site experience and collaborate with Digital Product to execute
• Own site performance reporting: sales, conversion, AOV, and health of key pages. Serve as a stakeholder in the development of analytics dashboards.
• Monitor and manage business performance, overseeing topline weekly business insight reporting and recurring monthly performance reviews
• Lead business analysis of site programs to drive continuous improvement in sales and engagement
• Partner with the Digital Marketing Director & Site Merchandiser on 360 digital campaign planning, site landing experience strategy, and optimization
• Collaborate with Retail, CX, and Operations teams to ensure a seamless integration between online and offline customer experiences.
• Collaborate with cross-functional partners in Retail, Merchandising, Planning, Marketing, VIC, CS, Creative, Operations, and Technology to optimize internal processes to improve teams’ efficiency and drive online revenue.

 

SKILLS & REQUIREMENTS

Interpersonal Skills:

• Resourceful self-starter with exceptional attention to detail and flexibility based on evolving business needs
• Strong time and project management skills, including managing multiple projects and prioritizing based on effort and business and customer impact.
• Effective communication skills, both verbal and written, to voice opportunities for optimization, keep key stakeholders informed of progress of launch plans, and navigate issues and changes.
• Analytical with experience in forming insights based on data, A/B testing, and leveraging past learnings to create actionable improvements and new ideas.

 

Education/Experience:

• Bachelor’s Degree required
• 5+ years of experience in ecommerce management, with a proven track record of growing online sales
• Highly proficient in Microsoft Excel, Google suites, and project management tools.
• Experience with Google Analytics and Shopify+ required

 

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

 

OUR VALUES

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.

 

WE OFFER

The salary range is $90,000-110,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

 

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.