Senior Product Manager, Patient Outreach

Who we are:

K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.

Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.

K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.

About the role:

We are looking for an accomplished product leader to help build an industry leading patient outreach platform. In this role, you’ll manage the product that powers impactful clinical outcomes and delightful patient experiences. Your work will support the medical, operations, and customer support workflows to supercharge our patient outreach team. You’ll help empower our patient outreach team working across a variety of tools and mediums to get seamless access to care, close care gaps, and get any questions answered seamlessly. This role reports to the Sr. Director of Product.

What you'll be doing:

• Systems Thinking: Gain a deep understanding of the intricate interactions and dependencies within healthcare processes and systems.
• Clinical Workflow Enhancement: Collaborate with cross-functional teams to optimize clinical workflows, drive efficiencies, and implement automations to enhance patient care.
• Patient-Centric Design: Ensure a patient-centered approach when designing operational touchpoints.
• User Research for Efficiency and Automation: Conduct user research to identify opportunities for process improvement.
• Roadmap Development and Communication: Create and effectively communicate product roadmaps, aligning them across various stakeholders and ensuring successful execution.
• Market Knowledge and Research: Stay updated with healthcare industry trends, legal requirements, and emerging technologies to identify opportunities for innovative patient solutions.

What we're looking for:

• 5+ years of product management experience in shipping products for internal stakeholders, consumers, or two-sided marketplaces.
• Proven track record of delivering business results by creating delightful product experiences in complex business areas.
• Strong strategic thinking and prioritization skills, balancing customer experience, stakeholder needs, and business priorities.
• Experience in launching products that require close coordination between the technology and customer-facing teams.
• Excellent collaboration skills, with the ability to work effectively with diverse teams and create a cooperative atmosphere.
• Experience in healthcare or within a business or operations function is a plus.
• This role will be located in the NYC Office.

Benefits & Perks:  #LI-Hybrid

• Hybrid work schedule with weekly lunches and stocked fridges 
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days 
• Stock options for every full-time employee 
• Paid parental leave
• 401k benefit
• Commuter Benefits 
• Competitive health, dental, and vision insurance options 

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.