IT Support Engineer

Who we are:

Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes across both online and in-person primary care settings. K Health's primary care platform engages patients through a personalized investigation, informed by relevant medical history from the EMR, to provide primary care providers with comprehensive insights and automated workflows at the point of care. Coupled with patient insights, K Health’s technology empowers providers to make individualized diagnoses and treatment decisions and deliver high-quality medicine at scale.

As a venture-backed startup trusted with nearly $400 million in funding, and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We continue to partner with a growing roster of major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. 

K Health is a modern healthcare company that is reinventing the patient, provider, and AI cooperative for a singular, digitally unified, high-quality care delivery mission. Our cross-functional approach integrates deep expertise in clinical care, operations, data science, product, consumer marketing, and engineering into one team that is transforming the experience of patients, providers, and the overall care delivery system. Join us in our mission to deliver smarter, simpler healthcare!

About the role:

We are looking for a dedicated IT Engineer to manage and support our IT infrastructure. The ideal candidate will be responsible for maintaining and optimizing key technologies, including Okta, Jamf, Intune, Jira, Google Workspace, and Slack.

This role requires in-office presence in our New York office four days per week.

What you will do: 

• Manage and maintain Okta for identity and access management.
• Oversee administration of Jamf for managing Apple devices.
• Administer Intune for mobile device management and security of our Windows devices.
• Administer and support Google Workspace applications and services.
• Manage Slack for team communication and collaboration.
• Monitor system performance and troubleshoot issues as they arise.
• Implement and maintain security protocols to protect company data.
• Provide technical support to staff and resolve IT-related issues.
• Collaborate with other departments to understand and meet their IT needs.
• Maintain documentation of IT processes and systems.

What we’re looking for: 

• Proven experience in a similar role, supporting an international organization of 300+ employees.
• Strong understanding of network and system security principles.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Strong dedication to customer service
• Ability to manage multiple tasks and projects simultaneously.
• Experience working with automation
• Proficiency with Okta, Jamf, Intune, Google Workspace, and Slack.
• Able to provide off-hours support for critical business needs, on rotation, or as needed

Bonus:

• Experience working in a healthcare space or startup space.

Benefits & Perks:  #LI-Hybrid

• Hybrid work schedule with weekly lunches and stocked fridges 
• 18 vacation days, 5 sick days, and 2 personal days 
• Stock options for every full-time employee 
• Paid parental leave
• 401k benefit
• Commuter Benefits 
• Competitive health, dental, and vision insurance options 

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.