Clinical Operations Associate, Medical Assistant

Who we are:

Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes. K Health's virtual primary care platform is enhanced by an AI copilot to complete the initial patient intake, summarizing relevant history from the EMR, and generating “the perfect note” to reduce the time providers spend on basic data collection and non-clinical tasks. Unlike other virtual medicine companies, K Health delivers comprehensive, longitudinal primary care in a virtual setting, enabling our clinicians to be true primary care providers without sacrificing scope of practice or continuity of care. 

As a venture-backed startup trusted with nearly $400 million in funding and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We are expanding our partnerships with major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. Our providers are credentialed at these renowned academic health systems and adhere to their clinical guidelines, ensuring patient-first, evidence-based care. Fully integrated into Epic, our AI platform enables K Health to operate as an extension of existing healthcare systems, benefiting from a built-in network of specialists and social services to seamlessly serve patients within those communities. Our unique care delivery model enables our providers to deliver the same high-quality, accessible care to a mixed-payer population, including those with commercial insurance, Medicare, and Medicaid.  

Join us in our mission to deliver smarter, simpler healthcare of the future - today!

About the role:

We are seeking a compassionate and organized Clinical Operations Associate to join our team. The successful candidate will be responsible for serving as an assistant to the team of LPNs and doctors. 

Key Responsibilities:

• Assist the LPN in non-medical tasks (referrals, care plans, prior auths. etc)
• Train Care Concierge on urgent duties (e.g., urgent referrals)
• Serve as expert in tasks which includes
• Act as a liaison between patients, clinical operations and healthcare providers
• Establish close relationships with and serve as a point of contact for patients
• Build relationships with different types of people, including clients, organization members, and health care providers 
• Coordinate appointments and schedule follow-up visits
• Conduct intake assessment, needs assessment, treatment planning, and reassessment services
• Provide information about treatment options and resources
• Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care 
• Connect patients with support services, such as financial assistance programs
• Assist with insurance claims and appeals
• Register patients
• Keep detailed records of patient interactions and progress
• Initiate outreach and missed appointment procedures, as necessary 
• Maintain strict confidentiality in accordance with HIPAA policies
• Other duties as assigned

Qualifications:

• Experience as a medical assistant 
• Commitment to the mission of care coordination
• Passionate, trustworthy, and empathetic when working with clients
• Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members
• Ability to work well under pressure and handle sensitive information with confidentiality
• Strong organizational and time management skills
• Flexible and adaptable in response to changing client and health care providers’ needs 
• Experience working in Epic or other EMRs is preferred
• Experience with referrals is preferred
• Account management experience
• Technical troubleshooting skills.
• High school diploma or equivalent; Medical Assistant preferred
• Must be available to work Pacific Time hours

Benefits & Perks:

• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• 9 company holidays
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Competitive health, dental, and vision insurance options

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.