Servicing Administrator

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $22 billion in loans funded 
• Homes financed: 71,000+ projects funded for our customers across the country
• Geography: 31 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 400 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

The Role

The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As a Servicing Administrator at Kiavi, you will provide essential administrative support to the Servicing Team. In this role, you will assist with a variety of administrative tasks to ensure efficient operations and contribute to the team’s overall effectiveness and success. 

Responsibilities 

• Process and manage vendor invoices to ensure timely and accurate payment.
• Prepare and submit foreclosure, bankruptcy and deed-in-lieu referrals in accordance with company policies and regulatory guidelines.
• Execute and manage loan servicing documents, ensuring accuracy and compliance.
• Coordinate property preservation activities, including dispatching vendors and monitoring ongoing work.
• Order and track monthly Broker Price Opinions (BPOs) and property inspections to assess collateral value, occupancy, and current property condition.
• Manage documentation on secondary liens and deed issues, including oversight and crossfunctional remediation
• Sort, process, and distribute servicing mail to the appropriate teams to maintain efficient workflow and timely responses.
• Ad hoc and monthly reporting as needed 
• Maintain and track investor annual delivery requirements
• Review Collection pipelines for policy adherence

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in business, finance, or related field preferred.
• 1-3 years of experience in loan servicing, mortgage operations, or a related administrative role preferred.
• Strong written and verbal communication skills to efficiently interact with vendors, and internal teams.
• Proficiency in Microsoft Office Suits (Excel and Word) and loan servicing systems.
• Ability to work independently and collaboratively in a fast-faced environment.
• Knowledge of mortgage and servicing regulations, investor guidelines, and industry best practices is a plus.
• Must be organized and able to handle multiple functions at once, with an ability to prioritize tasks.

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $47,000 to $60,000 + monthly bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.

Benefits and Perks 

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.

Kiavi is an Equal Opportunity Employer
San Francisco Fair Chance Ordinance Police Code, Article 49