Service Manager

About Us: Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.

Position Summary: We are seeking an experienced Service Manager to manage and grow the Service Department at our Phoenix Arizonia Kimball Equipment Company location. The ideal candidate will have extensive service experience in the aggregate and mining industry, or service management experience in the agricultural or construction equipment industry.  This role requires a proactive leader who can ensure efficient service operations, maintain high levels of customer satisfaction, and uphold our company's standards.

• Key Responsibilities:
  • Oversee daily operations of the service department, ensuring safe, timely and high-quality customer service
  • Manage, train, and develop service technicians and support staff
  • Schedule and prioritize service jobs to meet customer and company needs while maximizing department efficiency
  • Monitor and maintain service department performance metrics, including productivity, customer satisfaction, and profitability
  • Assist in the development and implementation of service policies, procedures, and best practices
  • Coordinate with parts and sales departments to ensure seamless customer service
  • Address and resolve customer complaints and service issues promptly and professionally
  • Maintain a safe and compliant work environment, adhering to all relevant safety regulations and company policies
  • Responsible for communicating company objectives and policies as well as encouraging employee participation and personal growth
  • Responsible for observing service personnel in repair circumstances and for providing the coaching necessary to develop safe, clean efficient, and effective high-quality work
  • Preparation of service quotes as needed
  • Makes recommendations for tools, equipment and other facility capital expenditures and ensures that they are maintained and in good working order
  • Develop market opportunities to leverage the service department's capabilities while identifying and pursuing future revenue growth
  • Responsible for working with HR and Management to help recruit and hire service employees
  • Responsible for setting wage levels and technician grade evaluations for all service personnel
  • Direct involvement with in-field customer issue resolution
  • Responsible for the morale and discipline of the service personnel working within company policies including termination if required
  • Perform other duties as assigned by the General Manager
• Qualifications:
  • Minimum of 2 years of experience in a service management role within the agricultural, construction equipment or aggregate and mining industry
  • Strong technical knowledge of heavy equipment used in the aggregate and mining industry
  • Proven leadership and team management skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities, high sense of urgency and a customer-focused mindset
  • Proficient in using service management software and other relevant tools
  • Ability to work effectively under pressure and manage multiple priorities
  • Proven record of building a customer focused team
  • Requires a valid driver’s license and the ability to maintain an insurable driving record
  • Willingness to travel
• Education/Experience:
  • Minimum 2 years supervisory/management experience
  • Preferred 2- or 4-year technical degree or equivalent job experience
• Benefits:
  • Competitive salary
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement

How to Apply: Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience to Jobs at Kimball Equipment Company

Kimball Equipment Company is an equal opportunity employer.