Customer Operations Claims Analyst

ABOUT US AT KINDER'S:

We are a fast-growing company working hard to bring amazing flavor solutions to consumers that are as exciting and delicious as they are simple to use. Whether we are serving the emerging cook or seasoned pro, we are 100% committed to our mission of bringing awesome flavor to consumers wherever and whenever they are looking for it and in whatever form they want it in be it seasonings, sauces, gravies, marinades, or anything else we can dream up. We drive hard to be the most quality-obsessed, innovative company in any market we serve and while we have experienced tremendous growth over the last 5 years, we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey, and we need more great people to help us continue to raise the bar for what consumers think is even possible in their own kitchens.

Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam’s Club, Whole Foods, Sprouts, Kroger, Safeway and many more. While we have been around for over 75 years, we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends, BBQ sauce, and wing sauce. To keep our momentum rolling, we need more passionate flavor advocates and builders to come and join our team and help us reach every kitchen across the U.S. and maybe even the world.

Kinder’s Operations team is looking for an analytical, solutions-driven team member to own the investigation and resolution of operational service issues. This person will act as both a detective and a problem-solver — validating customer complaints or charges, identifying the true root causes, and pushing toward resolution either through claim recovery or internal process improvement.

What You'll Be Doing:

• Investigate service-related issues such as customer shorts, OTIF fines, late fees, missed appointments, spoilage, damages, and chargebacks.
• Validate or challenge claims based on data and documentation.
• File and manage disputes/claims and follow through to resolution, including collections if needed.
• If the issue is valid, identify internal causes, and collaborate with cross-functional partners to address the root cause and prevent recurrence.
• Track and report on trends in service issues to identify systemic problems and opportunities for improvement.
• Build strong working relationships across Supply Chain, Customer Service, Sales, and Finance to drive faster resolution and continuous improvement.

Who You Are:

• Capable of working alone or cross functionally to research and resolve discrepancies.
• A critical thinker with a nose for digging into the why behind a problem.
• Comfortable navigating ambiguity and conflicting information.
• Obsessed with getting to resolution — whether through recovery or fixing what’s broken.
• Accountable, detailed, and not afraid to challenge the status quo if it means getting to the truth.
• Someone who thrives in a fast-paced, high-growth environment where every issue is a learning opportunity.
• Ability to create, document and refine process.

What You Bring to the Table

• Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the CPG industry.
• Prior experience in and understanding of, deductions, chargebacks, OTIF disputes, or transportation claims.
• Strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools.
• Demonstrated success in cross-functional problem solving and issue resolution.

Success in This Role Means:

• Significant reduction in financial leakage from unresolved claims.
• Faster turnaround time from issue identification to resolution.
• Fewer repeat issues due to improved processes and proactive collaboration.
• A reputation as a go-to expert for uncovering root causes and recovering value.

Things About the Way We Work

• No two days here are the same
• We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here
• We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow
• We believe our job is to take smart risk, not to eliminate risk
• We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart
• We aren’t trying to be average – we want to do exceptional things and we are willing to work hard to achieve them

Location & Travel

The position will be based out of our 20,000 sq. foot office in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun.

Some travel will be required for this role on a periodic basis. Typical travel includes industry conferences and key customer visits.

The expected starting salary range for this role is $100,000- $115,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.