Customer Account Coordinator

ABOUT US AT KINDER'S:

We are a fast-growing company working hard to bring amazing flavor solutions to consumers that are as exciting and delicious as they are simple to use. Whether we are serving the emerging cook or seasoned pro, we are 100% committed to our mission of bringing awesome flavor to consumers wherever and whenever they are looking for it and in whatever form they want it in be it seasonings, sauces, gravies, marinades, or anything else we can dream up. We drive hard to be the most quality-obsessed, innovative company in any market we serve and while we have experienced tremendous growth over the last 5 years, we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey, and we need more great people to help us continue to raise the bar for what consumers think is even possible in their own kitchens.

Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam’s Club, Whole Foods, Sprouts, Kroger, Safeway and many more. While we have been around for over 75 years, we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends, BBQ sauce, and wing sauce. To keep our momentum rolling, we need more passionate flavor advocates and builders to come and join our team and help us reach every kitchen across the U.S. and maybe even the world.

How you'll have an impact at Kinder’s: As a key member of our operations team, you’ll be the go-to partner for customer order management—receiving, confirming, and coordinating orders across Sales, Supply Chain, and 3PL providers. You’ll resolve customer and broker issues, escalate when needed, and ensure a smooth experience from order entry to delivery. You’ll work cross-functionally to troubleshoot challenges, support onboarding, and help continuously improve processes that fuel Kinder’s growth. In this role, you’ll also provide backup support to internal teams and help mentor newer team members, playing a critical part in our fast-paced, flavor-forward mission.

Key Responsibilities:

• Transportation Coordination (Outbound)-
  • Arrange shipments with carriers, freight forwarders, and third-party logistics providers to ensure on-time delivery of products.
• Inventory Management-
  • Review product availability upon order receipt coordinate with the procurement and production teams to ensure sufficient stock levels to meet customer demand.
• Order Processing
  • Process incoming orders from customers and internal departments promptly and accurately. Work closely with the sales team to verify order details, address any discrepancies, and ensure timely order fulfillment.  Coordinate with the warehouse team to prioritize and schedule shipments based on order urgency.
• Supply Chain Optimization
  • Identify opportunities for process improvements within the supply chain to enhance efficiency and reduce lead times.  
• Track “late/delayed” shipments every morning to ensure timeliness goals for Kinder’s are being promptly met.  Escalate accordingly. 
• Develop solid partnership/trust with Retail Sales partners as well as buyers, drive inventory efficiencies and increase logistics improvements.   
• Partner with carrier partners to move freight efficiently and in timely manner 
• Cost savings – freight, warehousing, and fines/fees. 
• Support internal back up to Costco Operations Account Manager  

What You Bring to the Table

• Minimum of 2-3 years of customer service experience, preferably in consumer-packaged goods supply chain or operations
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners
• Ability to set and achieve goals and engage in creative problem solving
• Strong organization skills and attention to detail are necessary, as well as commitment to seeing tasks through to completion.
• Team player that works well cross functionally and seeks to collaborate across multiple functional areas in the organization.
• Flexible, efficient, and motivated self-starter that requires little direction, with a proven ability in creative problem solving and managing multiple priorities
• A commitment and passion for being an active participant in our fast-paced, high growth company. 
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) products.  Familiarity with SAP a plus.
• Bachelor’s degree preferred but not required.

Things About the Way We Work

• No two days here are the same
• We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here
• We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow
• We believe our job is to take smart risk, not to eliminate risk
• We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart
• We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them

Location & Travel

The position will be based out of our Walnut Creek, CA office.

The expected starting salary range for this role is $95,000- $100,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.