Customer Operations Specialist

ABOUT US AT KINDER'S:

Your Impact at Kinder's

As a key member of our operations team, you’ll be the go-to partner for customer order management—receiving, confirming, and coordinating orders across Sales, Supply Chain, and 3PL providers. You’ll resolve customer and broker issues, escalate when needed, and ensure a smooth experience from order entry to delivery. You’ll work cross-functionally to troubleshoot challenges, support onboarding, and help continuously improve processes that fuel Kinder’s growth. In this role, you’ll also provide backup support to internal teams and help mentor newer team members, playing a critical part in our fast-paced, flavor-forward mission. 

Key Responsibilities Include: 

• Transportation Coordination:  Arrange shipments with carriers, freight forwarders, and third-party logistics providers to ensure on-time delivery of products. 
• Inventory Management:  Review product availability upon order receipt coordinate with the procurement and production teams to ensure sufficient stock levels to meet customer demand.  
• Order Processing:  Process incoming orders from customers and internal departments promptly and accurately.  Work closely with the sales team to verify order details, address any discrepancies, and ensure timely order fulfillment.  Coordinate with the warehouse team to prioritize and schedule shipments based on order urgency. 
• Supply Chain Optimization: Identify opportunities for process improvements within the supply chain to enhance efficiency and reduce lead times.   
• Track “late/delayed” shipments every morning to ensure timeliness goals for Kinder’s are being promptly met.  Escalate accordingly.  
• Develop solid partnership/trust with Retail Sales partners as well as buyers, drive inventory efficiencies and increase logistics improvements.    
• Partner with carrier partners to move freight efficiently and in timely manner  
• Cost savings – freight, warehousing, and fines/fees.  
• Support internal back up to Costco Operations Account Manager   

Skills + Experience: 

• Minimum of 2-3 years of customer service experience, preferably in consumer-packaged goods supply chain or operations 
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners 
• Ability to set and achieve goals and engage in creative problem solving 
• Strong organization skills and attention to detail are necessary, as well as commitment to seeing tasks through to completion.  
• Team player that works well cross functionally and seeks to collaborate across multiple functional areas in the organization.  
• Flexible, efficient, and motivated self-starter that requires little direction, with a proven ability in creative problem solving and managing multiple priorities 
• A commitment and passion for being an active participant in our fast-paced, high growth company.   
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) products.  Familiarity with SAP a plus. 
• Bachelor’s degree preferred but not required. 

Location + Pay Transparency:

This role will be located in our Walnut Creek, California office.

The expected starting salary range for this role is $100,000- $115,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.