Customer Operations Manager

BUILT ON FLAVOR.  FUELED BY PEOPLE.

What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.     

With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.  

As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives. 

How you'll have an impact at Kinder’s: As the Manager, Customer Operations you will act as resource to the Walmart and Sam’s Portfolio on non-product related customer service requests and issues. Receive, Process, Confirm and Coordinate Customer orders with 3PL partners/Sales/Supply Chain.  Conduct work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.  Work cross functionally with Sales as well as Operations to escalate, navigate as well as resolve issues and follow through with client until completion. May take escalated calls from External Customers, Buyers or Sales members and use limited discretion/decision-making authority as needed to resolve customer issues. For product or service-related inquires, coordinate with internal Customer support groups.  You will work closely with internal stakeholders, such as sales, finance, and operations, as well as external partners, ensuring that supply chain strategies support the overall business goals and growth objectives while embodying Kinder's values. 

Key Responsibilities:

• Business Performance & Reporting 

  • Own weekly KPI tracking for Walmart and Sam’s, including in-stocks, OTIF, inventory health, and shipment performance vs plan. 
  • Analyze performance trends, identify risks, and deliver actionable insights and recommendations. 
  • Monitor daily in-stock, Luminate, and service reporting; escalate execution issues as needed. 

   

  Forecasting & Demand Alignment 

  • Partner with Supply Chain, Demand Planning, and Replenishment to support accurate demand forecasts. 
  • Recommend and support corrective actions tied to supply, demand, or execution drivers. 

   

  Item, Modular & Inventory Management 

  • Prepare for and support modular changes and resets, ensuring inventory readiness and smooth execution. 
  • Partner cross-functionally to optimize inventory, reduce excess/abandoned inventory, and support MOD transitions. 

   

  Promotional, Seasonal & Event Planning 

  • Support event submissions and forecast inputs for Rollbacks, features, seasonal programs, and special packs. 
  • Align supply and inventory for key customer initiatives, seasonal MODs, and product changes. 
  • Support operational execution for special projects, shows, and key customer presentations. 

   

  Order Management, Logistics & Customer Operations 

  • Partner with Customer Operations to ensure accurate order processing, prioritization, and on-time shipment execution. 
  • Track late or delayed shipments and escalate service risks. 
  • Support coordination with warehouses, carriers, and 3PLs for efficient freight movement. 

   

  Process Improvement & Cross-Functional Enablement 

  • Develop tools, templates, and streamlined workflows to improve execution efficiency. 
  • Help standardize reporting, scorecards, SOPs, and documentation. 
  • Serve as cross-functional operational support and backup as needed. 

   

What You Bring to the Table

• • Minimum of 5 years of customer service experience, preferably with Walmart background in consumer-packaged goods supply chain or operations 
  • LUMINATE Experience preferable. 
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners. 
  • Ability to set and achieve goals and engage in creative problem solving. 
  • Strong organization skills and attention to detail are necessary, as well as commitment to seeing tasks through to completion.  
  • Team player that works well cross functionally and seeks to collaborate across multiple functional areas in the organization.  
  • Flexible, efficient, and motivated self-starter that requires little direction, with a proven ability in creative problem solving and managing multiple priorities 
  • A commitment and passion for being an active participant in our fast-paced, high growth company.   
  • Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) products.  Familiarity with SAP a plus. 
  • Bachelor’s degree preferred but not required. 

Things About the Way We Work

• No two days here are the same
• We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here
• We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow
• We believe our job is to take smart risk, not to eliminate risk
• We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart
• We aren’t trying to be average – we want to do exceptional things and we are willing to work hard to achieve them

Location & Travel

The position will be based out of our Bentonville, AR office with monthly to bi-monthly travel to our 20,000 sq. foot office in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 3 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. 

SEASONED FOR SUCCESS:

• No two days here are the same. 
• We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here. 
• We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow. 
• We believe our job is to take smart risk, not to eliminate risk. 
• We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart. 
• We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them. 

BENEFITS THAT BRING MORE TO THE TABLE:

We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process.  

OUR RECIPE FOR BALANCE:

We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.

WHERE EVERY INGREDIENT MATTERS:

Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at careers@kinders.com