Monitoring & Training Manager

OUR ORGANIZATION:  

Kinexus Group, recently recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021 and 2022 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives to create an economically thriving Michigan. We are change agents who create solutions for business, workforce, and community challenges to promote economic vitality. 

OUR TEAM:

Kinexus Group is looking for an experienced individual to help our employees across our subsidiaries advance their skills and knowledge. This will be accomplished through compliance assessments with applicable laws and regulations, internal processes and policy and grant compliance identifying areas of improvement or training needs.  Once training and development needs are identified this role will put strategies into place with our operational leaders to help our people grow and develop. Excellent communication skills are essential. Ultimately, you will help Kinexus Group succeed by identifying areas of risk during monitoring and providing the training and development needed for professional growth.

OUR DESIRED OUTCOMES: 

Under the general direction of the Chief Operating Officer, the Quality & Training Manager will be primarily responsible for the monitoring and follow up of staff development identified to ensure the integrity of all Kinexus Group service delivery.  This includes the identification of areas of strength and weakness in service operations and enhancing staff understanding via training development, ultimately minimizing risk and reducing organizational liability. The Quality & Training Manager will work across Kinexus Group with a variety of operational leaders to ensure training needs identified from monitoring are corrected.

WHAT WE EXPECT FROM YOU:

Monitoring

• Works closely with the COO on the development, scoping and prioritization of the annual compliance monitoring calendar.
• Responsible for Internal Monitoring, including but not limited to:
• Maintaining documentation to support compliance monitoring findings and observations.  Documentation is organized and available upon Federal, State or Leadership request.
• Developing monitoring guides, desk review formats and related templates for use in compliance reviews.
• Performing at a minimum one annual review of each program, producing a report, working with operational staff to delivery staff training and performing corrective action follow-up, if applicable.
• Monthly PATH Data Verification – report to the State
• Semi-Annual PATH Internal Controls – report to the State
• Semi-Annual FAET Case Review – report to the State
• Provides written reports submitted to COO that identify the “root cause” of identified violations of regulation or policy/procedure with documented corrective action requirements.
• Meets with operational leaders to assist and develop plans to address noncompliance
• Remains up to date with current in state/federal/local policies and regulations related to all federal, state and other applicable programs in support of all funding sources.
• Maintains the SharePoint Compliance page as a resource to staff.
• Organizes and leads staff for external monitoring – guides, pre-visit documents, interviews, file preparation.  Leads corrective action responses, if needed.

Training

• Create and execute learning strategies and programs
• Evaluate individual and organizational development needs based off monitoring
• Implement various learning methods (e.g. coaching, job-shadowing, online training)
• Design and deliver e-learning courses, workshops and other trainings
• Assess the success of development plans and help employees make the most of learning opportunities
• Assist operational leaders develop their team members as it relates to grant and policy compliance
• Identify and assess future and current training needs in consultation with operational leaders
• Conduct effective induction and orientation sessions to workforce development programs
• Monitor and evaluate training program’s effectiveness, success, and ROI periodically and report on them
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments, and best practices
• Works collaboratively with the Director of Risk Management to develop all programmatic trainings

MINUMUM REQUIREMENTS: 

• Bachelor’s degree in business or public administration, human services, pre-law or accounting or the equivalent combination of training and/or experience
• Workforce Development and/or quality assurance experience
• Prior experience in project management
• Proficiency in the Microsoft Office suite of products
• Detailed oriented and strong organizational skills
• Strong interpersonal and communications skills
• Effective Presentation skills

PREFERRED EXPERIENCE:   

• Research, evaluation, statistical preparation and program compliance
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices

WORK ENVIRONMENT:

• Flexible and open. 
• Competitive Salary & Benefits 

WHAT YOU CAN EXPECT FROM US:  

• A robust onboarding experience to integrate you into our team.    
• Team of Teams training in support of the organizational strategies.    
• Job training and development to ensure you are established and growing in your role.    
• Cross Operational Meetings with your peers.    
• Exceptional benefits.
• Management Commitment to your success (open door with CEO and COO, partnership with Senior Leadership, and peer-to-peer support)  

We have unique culture that requires individuals to be BOLD, INSPIRATIONAL, ENTREPRENEURIAL and INCLUSIVE. We spend more waking hours with each other than we do with family or friends, so finding someone that adds to our culture is extremely important. 

Kinexus Group is an Equal Opportunity Employer/Program. Auxiliary aids, reasonable accommodations and/or services are available upon request for individuals with disabilities. Michigan Relay Center: 711 Voice and TDD. Kinexus is a partner of American Job Centers.