Attendant

PAY RANGE: $17.00+/hour. Pay consists of a base hourly rate plus a % of tip share.

THE HIRING COMPANY: The Kitchen Grill & Games at Discovery Park is a unique indoor/outdoor entertainment complex that features America's fastest growing sport, pickleball, as well as a great food and beverage setting. Our venue features six indoor and four outdoor courts, along with a full lineup of indoor and outdoor games, ice skating, live music, and a welcoming, family-friendly atmosphere! The Kitchen at Discovery is one of multiple amenities built and planned for local residents at Aria and the greater Columbia community.

ATTENDANT: We are seeking a dedicated and friendly Attendant to join our team! In this versatile role, you will support front-of-house operations, ensuring a welcoming and enjoyable dining experience for our guests. You’ll play a key role in hosting guests, bussing tables, taking food orders, running food orders, and maintaining a clean and inviting environment. 

Attendants are also trained to assist with the day-to-day operations of our indoor/outdoor Pickleball courts. You will assist customers with scheduling court times, equipment rental or purchases, and educate members on our facility operations. You will also assist with oversight of our outdoor game area and provide exceptional customer service to encourage repeat business! 

ATTENDANT RESPONSIBILITIES:

• Wear multiple hats hosting, taking orders, running food, bussing tables. 
• Provide the best possible experience by going above and beyond to fulfill guest needs.
• Guest Hosting: Greet guests, assist with seating, explain our service model, and provide guidance on our QR code ordering system.
• Food Running: Deliver food orders promptly and accurately from the kitchen to guests, ensuring each item meets quality standards.
• Table Maintenance: Buss tables efficiently to maintain a clean dining area, resetting for the next guests as needed.
• Area Cleanliness: Maintain cleanliness in all front-of-house areas, including tables, seating, and service stations, to ensure a tidy and organized space.
• Support Team Members: Collaborate with kitchen and front-of-house staff to ensure a seamless dining experience.

• Greets, schedules court time and assists members in a friendly and professional manner.
• Explains all Pickleball programs, services, and equipment to members and assists them with determining their individual needs.
• Assists in ensuring all pickleball facilities, game areas and equipment are clean, organized and in good working condition.
• Collects payment for services and products and reconciles the cash register at the end of a shift.

• Other Duties as Assigned: Assist with additional tasks as needed to support smooth operation of the food and beverage service.

ATTENDANT QUALIFICATIONS:

• Outgoing, extroverted personality!
• Positive attitude!
• Previous customer service or sales experience
• Able to diffuse and problem solve member/guest issues
• Able to work in a standing position for long periods of time (up to 5 hours)
• Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds