Pickleball & Games Manager

COMPENSATION RANGE; $55,000 - $60,000 base salary with potential for bonus. 

THE HIRING COMPANY: The Kitchen at Discovery is a unique indoor/outdoor entertainment complex that features America's fastest growing sport, pickleball, as well as a great food and beverage setting. Our venue features 6 indoor and 4 outdoor courts that are built to stadium and competition specifications. Our courts have up to twice the surface area of recreational courts that are common in other pickleball complexes. A full complement of indoor games, outdoor games, ice skating, live music and a family friendly atmosphere will provide patrons a great experience. The Kitchen at Discovery is one of multiple amenities built and planned for local residents at Aria and the greater Columbia community.

PICKLEBALL & GAMES MANAGER POSITION; We are seeking an experienced, dynamic, and motivated Pickleball & Games Manager to lead our pickleball & games and ice rink operations to new heights. You will be responsible for overseeing all recreation aspects of our property, ensuring a high level of customer satisfaction, and driving the growth and success of our facility.

PICKLEBALL & GAMES MANAGER  RESPONSIBILITIES:

• Manage day-to-day operations including; staff supervision, facility maintenance, and scheduling of events and activities.
• Create a welcoming and customer-focused environment for members and guests. Address inquiries, resolve concerns, and ensure exceptional member experiences.
• Collaborate with marketing teams to develop and execute promotional strategies through sales and marketing campaigns, including discount programs, events and tournaments. 
• Recruit, train, and supervise pickleball and recreation staff, to ensure a high level of service and professionalism.
• Evaluate staff performance and provide feedback to improve productivity.
• Forecast departmental needs for goods and supplies.
• Organize and oversee pickleball/recreation tournaments, leagues, clinics, and social events to engage and attract new players.
• Oversee facility management, ensuring that pickleball courts and equipment meet the highest standards of safety and functionality.
• Foster relationships within the pickleball community, local businesses, and organizations to promote the club and the sport.
• Ensure efficient department operation, as well as maintain production goals, productivity, efficiency, quality and customer-service standards.
• Control operational costs, monitor financial performance, and identify ways to cut waste to maximize revenue and profitability.
• Implement policies and protocols that will maintain a positive work environment and seamless business operations.

PICKLEBALL & GAMES MANAGER QUALIFICATIONS

• Bachelor's degree in sports management, recreation, or a related field.
• Proven track record in successfully managing and growing pickleball programs or similar sports initiatives.
• Exceptional leadership skills with a focus on team building, motivation, and effective communication.
• Strong business acumen and the ability to make data-driven decisions to achieve program and financial objectives.
• Passion for promoting the sport of pickleball
• Ability to provide exceptional customer service to guests
• CPR and AED Certified within the first 30 days of hire
• Positive attitude!
• Able to work in a standing position for long periods of time (up to 5 hours)
• Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds