Customer Experience, Programs, & Strategy MBA Intern (Summer 2025)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

This is an 11-week (June 2nd-August 15th, 2025) paid internship experience out of our Boston, MA headquarters. 

Klaviyo is looking for a Customer Experience, Programs, & Strategy MBA Intern to join our Customer Experience Management team and help execute solutions that effectively resolve customer pain points and enhance the overall experience. In this role, you’ll collect and analyze customer feedback, investigate customer pain points, collaborate with various stakeholders (Product, Marketing, and Customer Success) to develop and implement strategies that address these issues. 

You’ll work closely with our Customer teams (Voice of Customer, CX Strategy, and CX Programs), and have the opportunity to shape and enhance digital customer experiences, making a direct impact on customer satisfaction and company growth. You'll gain valuable skills in customer insight analysis, strategic problem-solving, and digital-first CX innovation, all while working in a dynamic and collaborative environment.

How you will make a difference:

• Gather, analyze, and evaluate customer feedback to identify trends and key pain points
• Collaborate with the team and stakeholders to develop strategies that address identified customer issues
• Help execute digital-first solutions that improve the customer experience and ensure pain points are resolved
• Work with technologies such as survey platforms, and/or analytics tools to track and analyze customer data, customer journey management and mapping tools, marketing communication platforms, etc. 
• Participate in brainstorming sessions and provide insights to refine and optimize the overall customer journey
• Assist in communication and coordination across departments to ensure a cohesive and consistent customer experience

Who you are: 

• Current student of a 2-year MBA program graduating between December 2025 and August 2026
• Have at least two years of previous work experience
• Have owned a program or project that involved cross-functional stakeholders and strategy to drive business results  
• Are familiar with or interested in customer experience, customer insights and analysis, or customer marketing
• Data-driven, with ability to conduct analysis & leverage data to build recommendations
• Resonate with Klaviyo’s company values: always learning, customer-first, ambitious, remarkable, collaborative, make the world more equitable, and ownership

We’d love to hear from you if you:

• Have experience working in customer success management, support, or customer marketing, or an undergraduate degree in business or marketing
• You have experience working with and understanding customer data such as surveys, adoption and product data, and customer journeys. 

Compensation:

$44.00-$44.00 USD per hour

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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