IT Co-op (Fall 2026)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

IT Co-op (Fall 2026)

This is a 6-month (July 6th-December 18th, 2026) paid co-op experience out of our Boston, MA headquarters. 

The IT SearchBar team — "SearchBar”' is our end-user support team — is responsible for providing day-to-day tactical support to Klaviyos. This includes assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base.

As an IT Co-op, you'll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills. You'll also assist with light project work and inventory management. You'll have support when you need it, working closely with the other IT teams to escalate issues as necessary, all under the leadership of the IT Team Lead.

How you will make an impact:

• Oversee the daily ticket queue, ensuring that priority tickets are solved expediently 
• Incorporate AI tools and automations into the IT helpdesk team systems
• Provide real-time IT support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
• Identify recurring technical issues
• Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
• Be an active participant with documentation and writing knowledge base articles
• Support our conference rooms and unified communications technology

Who you are: 

• At least one previous internship or similar experience, in a helpdesk or support, or customer support using a ticketing system (such as FreshService, Zendesk, etc.) or messaging, email, etc.
• Clear verbal and written communication skills
• Passion for working with customers and providing white-glove customer service 
• Passion for learning new technologies and AI tools
• Enjoy working on challenging problems and finding impactful solutions
• Eager to improve and provide feedback on existing processes
• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira)
• Able to handle freight shipments and moving equipment up to 50 lbs

We’d love to hear from you if you:

• Have experience with programming languages, scripting knowledge, or MDM/SSO strategy and support
• Understand wired and wireless networking knowledge

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.