Back to jobs
New

Manager, Account Executives - REMOTE (anywhere in the US)

Remote

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That’s why the first-of-its-kind Knock Bridge Loan™ was created—to empower homebuyers to ‘buy before they sell’, using equity “tied up” in their existing home while giving them greater convenience, certainty, and competitiveness.

Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across 25 States (and counting). Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. 

Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com

Manager, Account Executives - Remote (anywhere in the US)

As the Manager, Account Executives, you will lead and oversee the day-to-day performance of a fully remote, top-of-funnel Account Executive (AE) team. Using data, metrics, mentorship, and candid feedback, your goal is to drive consistent achievement of the company plan for lead and loan applications while delivering an exceptional experience for customers and partners.

You will serve as the primary point of support for your team, partnering closely with management to communicate team performance, identify challenges and opportunities, and implement new processes that improve results. This role requires a hands-on leader who can balance coaching, accountability, and execution in a fast-paced environment.

What You’ll Do:

Team Leadership, Coaching & Development

  • Lead, mentor, and inspire a team of Account Executives—including newly trained AEs—to achieve company goals for leads and applications
  • Provide clear direction, coaching, and accountability through weekly 1:1s, pipeline reviews, and both positive and developmental performance feedback
  • Serve as the primary point of support and escalation for Account Executives, stepping in directly across channels as needed
  • Foster confidence, engagement, and accountability so AEs feel equipped to support customers, partners, and internal stakeholders
  • Define, implement, and continuously improve AE training processes, best practices, and standardized ramping programs
  • Ensure adherence to Knock policies, procedures, and team expectations
  • Build and maintain strong subject matter expertise across the team on Knock’s products, value proposition, and workflows

Forecasting, Metrics & Accountability

  • Monitor and manage key performance metrics daily, weekly, and monthly to ensure SLAs, conversion targets, and goals are consistently met through all channels
  • Conduct weekly pipeline and forecast reviews with every AE to:
    • Measure performance against minimum expectations
    • Evaluate pipeline health
    • Identify variances versus forecast and define clear action plans to “get to the pin”
    • Hold AEs accountable to commitments, activities, and outcomes
  • Drive pattern recognition across the team to identify what is working, what is not, and how to replicate success
  • Track and analyze recurring issues and trends; partner with leadership to identify gaps and develop scalable solutions
  • Drive conversion of leads from customers and agents

Product & Partner Expertise

  • Leverage your deep knowledge of Knock products to support AEs in growing B2B2C partnerships and converting prospects to leads and leads to applications
  • Educate the team to confidently engage lenders, real estate agents, and borrowers on how the Knock Bridge Loan works and the value proposition
  • Answer and resolve lender, agent, and borrower questions; overcome objections and/or route issues to the appropriate internal partners
  • Troubleshoot and provide technical assistance, communicating clearly internally and following up with clients as needed
  • Manage all communication channels in alignment with established SLAs while consistently delivering a high-quality, positive customer experience

Cross-Functional Collaboration & Process Improvement

  • Act as the primary liaison between the AE team and other Sales, Operations, and cross-functional partners to drive organizational alignment.
  • Proactively identify and implement improvement opportunities, including serving as Business Owner for product-driven solutions.
  • Support hiring, training, and managing of new Account Executives in partnership with leadership and People teams.
  • Participate in or lead ad hoc projects and other duties as assigned.

What You’ll Bring:

  • Leadership: A team player and natural leader who is passionate about developing, mentoring, and coaching others.
  • Highly organized with the ability to manage multiple priorities and projects simultaneously.
  • Strong written and verbal communication skills, with the ability to communicate effectively both internally and externally with clients and agents.
  • Real estate or mortgage industry experience is strongly preferred.
  • Adaptability and sound judgment, with the ability to balance business needs and individual team needs.
  • Resourcefulness, decisiveness, and accountability, with a strong sense of ownership over the customer experience.
  • Outstanding work ethic with a proven ability to perform under pressure, meet deadlines, and successfully manage multiple priorities at once.
  • Commitment to maintaining clear, consistent communication with your team and leadership.
  • A belief in creating diverse, equitable, and inclusive practices that align with Knock’s values of impact, learning, putting people first, openness, and courage.
  • Proven success working 100% remote with a distributed, national team.
  • Education: High school diploma or equivalent experience
  • Experience:
    • Minimum of 5 years of relevant customer service, sales, or customer success experience
    • Minimum of 2 years in a lead or manager role.

We encourage you to apply even if you don’t meet every listed qualification. We value potential, growth mindset, and diverse experiences.

🖥️ Physical Requirements

  • Set up and constantly operate a computer.
  • Communicate and exchange accurate information to others via telephone or internet video applications.
  • Must be able to travel, including overnight travel at least 4 times per year 
  • Must be able to lift, carry and push up to 20 lbs.

💵 Compensation and Benefits

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated.  Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position is: $120,000.00 - $150,000.00 USD. This role is also eligible for a monthly bonus based on achievement of plan metrics.

This job posting will expire on December 26, 2025.

💼 Offer & Employment Terms

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

 

❓Why Knock

💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.

🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.

💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.

🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

 

🎉 Enjoying Life & Making an Impact

🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture

🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment

🧘 Flexible Paid Time Off for full time employees

👶 Paid parental leave for all full time employees:
    - 12 weeks paid parental leave for the birthing parent
    - 6 weeks paid parental leave for the non-birthing parent

🎓 One thousand annually for professional development

🛡️ Life, AD&D and Disability insurance for full time employees

💰 401K (noncontributory by Knock) for all employees

💪 $75 monthly allowance for health & wellness

🏢 Up to $400 monthly for a co-working space for eligible employees

📶 $100 monthly allowance for home internet, mobile phone or other communication devices

🤝 $2,500 referral bonus for eligible employees

 

⚖️ Equal Opportunity Employer

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

🛑 Internal Applicants

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

🌎 Remote Culture & Company Mission

We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

📬 Recruiter Policy

Please no recruitment firm or agency inquiries — you will not receive a reply from us.

📎 Application Tip

PDF is our preferred format for resumes and any other attachments. Thank you!

#LI-Remote



Create a Job Alert

Interested in building your career at Knock? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Knock’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.