Instructional Designer (Product) (Hybrid)
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Join our Product Services team as the person responsible for how our customers learn to use our platform. As an Instructional Designer, your job is to take complex technical features and turn them into clear, self-guided learning experiences—everything from interactive simulations and infographics to step-by-step guides. You’ll be the bridge between our technical experts and our users, making sure that even the most complicated concepts are easy to understand and apply. We’re looking for someone who is well-versed in adult learning theories but knows how to apply them in a practical, hands-on way. If you take pride in making technical content accessible and enjoy seeing users "get it," you’ll fit right in.
- Create Learning Materials: Write and build instructional content, specifically focusing on simulations and step-by-step guides that help users move from theory to practical application.
- Build Assessments: Create meaningful simulation-based assessments that effectively measure whether our training is helping users master the product.
- Define Success: Write clear learning objectives and create assessments that measure whether our training is actually working.
- Guide the Process: Act as the go-to person for instructional design best practices, helping internal teams understand the most effective ways to teach our users.
- Analyze Needs: Look at customer feedback and product updates to figure out what training gaps need to be filled.
- Collaborate Cross-Functionally: Work closely with Content Writers, Video Designers, and Product Managers to gather information and see projects through to completion.
- Storyboard & Prototype: Sketch out and prototype your ideas early on so stakeholders can see the vision and provide feedback before you build the final version.
- Maintain & Improve: Use data and learner feedback to fix, update, and polish existing content so it stays accurate as our product evolves.
- 2+ years of experience building self-guided online learning modules and simulations, with a portfolio that shows you know how to keep learners engaged through clear scriptwriting and storyboarding.
- Solid Foundation: A strong grasp of adult learning models (like ADDIE) and theories (like Bloom’s Taxonomy) to guide your design choices.
- Clear Communicator: You can write effective instructional text and scripts that are simple, direct, and error-free.
- Technical Comfort: You aren't intimidated by SaaS products and can quickly learn how to use an LMS or navigate MacOS.
- Accessibility Minded: You understand WCAG 2.1 and Section 508 standards because you believe learning should be accessible to everyone.
- LMS Proficiency: Practical experience working with Learning Management Systems to deliver and track training content.
- A background in cybersecurity or security awareness.
- Experience turning raw data into simple dashboards to track how your training is performing.
- Talented and Down-to-Earth Team: You’ll work with a diverse group that is genuinely focused on building content that helps our customers succeed.
- Hybrid Flexibility: We work in the office 3 days a week to stay connected and collaborate in person, while keeping the rest of the week flexible.
- Real Product Impact: You’ll get to see how your work helps users adopt new features and see the direct results of your training programs.
- Focus on Growth: We support lifelong learning with tuition reimbursement and bonuses for obtaining relevant certifications.
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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