Quoting Team Representative (Position located in Cape Town, South Africa)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Quoting Team Representative will ensure efficient delivery of high-quality quotes for direct and partner opportunities. This  role will support the Account Executive, Channel Account Managers and Partner Account Managers by ensuring opportunities are quoted and routed as quickly as possible. In addition, this individual may be tasked with creating and sending out AWS Marketplace Private Offer/Selling Authorizations directly to Partners and customers. This role combines quote, order routing and AWS marketplace exposure in a fun and fast-paced environment, reporting to the Team Lead, Deal Operations & Global Quoting.

Responsibilities:

• Quoting & Routing Responsibilities
  • Generate accurate and competitive quotes
  • Manage incoming requests for quotes from sales teams to provide accurate quotes to Channel Partners
  • Create and send appropriate quotes to Channel Partners for each opportunity
  • Create Private Offer/Selling Authorization contracts via AWS Marketplace Portal
  • Execute post-sale admin and order routing forms
  • Contribute to positive team culture promoting collaboration and customer-centricity
  • Cross-train and help support Global quoting
  • Log and monitor Quoting and Deal Routing Statistics on a daily basis
• Cross-Functional Collaboration
• • Collaborate closely with Order Management and Business Development teams to ensure created quotes align with cross-functional policies and best practices.
  • Provide excellent customer service to sales teams

Qualifications:

• Associate’s Degree or equivalent work experience and education preferred 
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred 
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with AWS Marketplace, a plus
• Exceptional attention to detail, organizational skills and time management skills
• Ability to own extreme ownership principles
• Strong verbal and written communication skills
• Strong collaborative and team work abilities
• Excellent analytical and problem-solving skills
• Ability to work effectively in a fast-paced, high-pressure environment
• Ability to develop cross-functional relationships
• Handle stress with a positive, calm, and data-driven approach

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.